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<title>MacMousecalls</title><link>http://www.macmousecalls.com/index.html</link><description>Troubleshooting and Tutoring</description><dc:language>en</dc:language><dc:creator>pat@macmousecalls.com</dc:creator><dc:rights>Copyright 2007 Pat Fauquet</dc:rights><dc:date>2008-05-06T10:36:24-04:00</dc:date><admin:generatorAgent rdf:resource="http://www.realmacsoftware.com/" />
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<lastBuildDate>Tue, 06 May 2008 10:52:09 -0400</lastBuildDate><item><title>Bob LeVitus is presenting seminars in metro Washingtion DC</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2008-05-06T10:36:24-04:00</dc:date><link>http://www.macmousecalls.com/files/fbc8992f718d05cb4f70d7a7f197651d-43.html#unique-entry-id-43</link><guid isPermaLink="true">http://www.macmousecalls.com/files/fbc8992f718d05cb4f70d7a7f197651d-43.html#unique-entry-id-43</guid><content:encoded><![CDATA[It is always fun when Bob LeVitus comes to Washington DC.   This year he will be doing two days of seminars for my user group, Washington Apple Pi.


These seminars will be much like attending his seminars at Macworld Expo, except the price is MUCH cheaper! 


If you would like to learn more about this event, be sure to check out the information page.   To sign up, click here.    I have linked to a copy of the pdf that we are sending out.   To view or download a pdf file of the seminar information, click here -->]]></content:encoded></item><item><title>Know when to fold &#x27;em&#x21;</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2008-04-22T11:31:16-04:00</dc:date><link>http://www.macmousecalls.com/files/45b1897694998e7eacf808acbc1fe67c-42.html#unique-entry-id-42</link><guid isPermaLink="true">http://www.macmousecalls.com/files/45b1897694998e7eacf808acbc1fe67c-42.html#unique-entry-id-42</guid><content:encoded><![CDATA[Running a consulting business with my friend, Bob "Dr.   Mac" LeVitus, can lead to a few strange nights!   Since I live in the eastern time zone, our friends in the Pacific time zone are just getting to their personal computers about the time that I am getting ready for bed!   Of course, since our Skype telephone number has a 408 area code, it can really confuse everyone!


The truth is that I may head up the stairs around 10 in the evening, but that does not mean that I put away my computer till a few hours later.   I just love the convenience of a MacBook Pro, a good wireless network and Skype!   I do some of my best reading and writing curled up in my bed.   Of course, my husband is totally tied to paper, but who needs to hold paper to read and write these days! 


Last night my computer began ringing (via Skype) at about 11:30.   I had been playing telephone tag with a client all day, and we finally got a chance to connect.   Our client had recently moved from a Power Mac G4 as his "main" computer to a Power Mac G5.   He began the process by doing an "Archive and Install" to upgrade to Mac OS X 10.5 Leopard on the G5.   There had been a few problems, but he thought he had corrected them.   Then he used the Migration Assistant to move his files to the G5.   One thing led to another and it was time to call for help!


The point of this blog post is to help you determine when it is all right to simply install a new operating system right over the old one, when an "Archive and Install" is a better plan, and when it is time to do the "dirty deed," or as Macintosh consultants often call it, a "nuke and pave."   (In Apple, Inc. terms, when it is time erase the hard drive and install a new operating system.)


Back in October, when Leopard was released, Bob and I tried all three of the different methods, and our results were surprising!


My computer was fairly new and I don't run a lot of third party software that "enhances" the Mac experience, so I repaired permissions with Disk Utility while still in Mac OS X 10.4 Tiger.   Then I started my computer up off the the new Leopard DVD, ran the First Aid part of Disk Utility to make sure there were no hidden directory problems and then installed Leopard right on top of my old version of Tiger.


Now, for any of you who are Mac geeks, I can just see you shaking your heads and thinking that Pat is such a fool, but I did it this way since I knew that many Mac users would do exactly the same thing.   (I do hope they repaired permissions and ran First Aid!) ...  I had NO problems and went right to work learning about this new big cat, Leopard.   So, yes, in the right circumstances, you can perform what is commonly called a "dirty install."


Bob did basically the same preparation with Disk Utility, and then he used the "Archive and Install" installation procedure. ...  Although he thought that all of those third-party start-up items were up-to-date and okay, they caused him nothing but trouble!   Probably, the moral of that story is that disabling start-up items is not a bad idea when your are going to do an archive and install.   Then introduce them slowly so that you can make sure there are no conflicts with the new operating system.


My husband's computer, a PowerBook G4,  was the third candidate for the upgrade.   It was turning 4 years old, and it had been my computer until I had upgraded about a year and a half ago to my MacBook Pro.   It has been quite some time since I had done any real maintenance work on it, the hard drive was pretty full, and there had been lots of software upgrades since it had last had the drive reformatted.   It was also having a few problems that I was not sure were really gone.


Even though it would require much more work, that computer deserved &ndash; no, NEEDED a fresh start!   I knew Ron would appreciate all the cruft being removed so that its 80 GB hard drive was as empty as possible and all the programs would be registered to him, and it would finally really be HIS computer instead of a hand-me-down with my name lurking in odd places.   I installed all the applications from the CDs or disk images and I made sure to apply all the updates.   Then I brought only his photos, music, documents, calendar, address book, and email back onto the computer.


It's now been a few months.   I am not sure how Bob's computer has fared, but around here, Ron's computer is the most organized and has the fewest little issues cropping up.   I know he appreciates having just the things he uses installed instead of all the programs that I have on my computer.   And because everything was fresh and up-to-date, his small hard drive seems larger and he spends less time asking me to fix problems.


As for my computer, it could stand a good housecleaning!   There a programs that I am no longer actively using.   I really should archive some of my older documents and email, and I need to pare down my music and photo libraries.   When did Steve say that Mac OS X 10.6 would be out?


As for the title of this blog post, do you remember the chorus from  Kenny Rogers's song, The Gambler? 


You got to know when to hold em, know when to fold em,


Know when to walk away and know when to run.


You never count your money when youre sittin at the table.


Therell be time enough for countin when the dealins done.


Those words come to me sometimes when am trying to decide the best course of action in upgrading a computer!
]]></content:encoded></item><item><title>ScreenCastOnline Tutorial for Vector Designer</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2008-04-16T09:18:17-04:00</dc:date><link>http://www.macmousecalls.com/files/3749eb037e9d522fec392beba1da754e-40.html#unique-entry-id-40</link><guid isPermaLink="true">http://www.macmousecalls.com/files/3749eb037e9d522fec392beba1da754e-40.html#unique-entry-id-40</guid><content:encoded><![CDATA[Don McAllister of ScreenCastsOnline stays very busy producing his weekly screencast.   Last week's episode was a tutorial on VectorDesigner, a piece of software included in the January MacHeist bundle.   I bought the bundle, downloaded the software and filed away my new serial numbers, then got busy with all of my current projects.


I own Adobe Illustrator.   I can't say I use it much, but I occasionally work with a client who needs help and I can usually figure out what is wrong or I can point them to a good resource for help.   The learning curve for Illustrator is so steep, that I just never use it for my own projects.


However, I certainly need a tool to help me produce vector graphics easily &ndash; and oh, yes, I need a quick tutorial to get me going.   Don's latest screencast has caused me to take a fresh look at VectorDesigner.   His tutorial is easy to follow and in less than 30 minutes, I now feel ready to tackle a project or two.


Be sure to check out the ScreenCastsOnline shownote if you want to buy a copy of VectorDesigner as Don has secured a $10 discount for his listeners.


There is a new MacHeist bundle.   Check out the details at the web site and be sure to look for more tutorials at ScreenCastsOnline!. 
]]></content:encoded></item><item><title>MacLevelTen - Just What is it?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>MaclevelTen</category><dc:date>2008-04-15T19:58:51-04:00</dc:date><link>http://www.macmousecalls.com/files/b33f46ab71d793802f053496dfb91cfc-39.html#unique-entry-id-39</link><guid isPermaLink="true">http://www.macmousecalls.com/files/b33f46ab71d793802f053496dfb91cfc-39.html#unique-entry-id-39</guid><content:encoded><![CDATA[Have you ever noticed that any time a group of people get together with common interests and needs, they tend to form a group or association or club -- or something that brings people with like interests or problems together?   Just think about it.   We have networks of television and radio stations, newspaper groups, trade associations, and even Macintosh User Groups.


In this New Media era, there are many formal and informal groups forming.   There are now many podcasting and blogging networks.   Groups of New Media content producers work together to promote their products, learn from each other and share tips and success stories.


Back in the fall, Chuck Joiner contacted some of his blogging and podcasting friends and suggested that we form a media group, MacLevelTen. 


We got together at Macworld in January to get to know each other, share in a podcast or two, and we even had a meet-up to give us a chance to meet and share time with our listeners and readers.


We are a very diverse group!   And we produce quite a variety of products.   I would like to share a bit more about each of us and make sure you know about our ventures.   Chuck usually lists us in alphabetical order, so I will do the same.


First there is me.   I am the only woman in the group (also the only grandmother!).   At the moment, I produce this blog, write articles for user group publications and appear on other people's podcasts.   Of course, I also work with Bob LeVitus, and I am on the Executive Board of my user group, Washington Apple Pi &ndash; and that keeps me pretty busy!   However, I am working on plans to add a podcast with both audio and video content in the near future.


Chuck Joiner, is our jack-of-all-trades!   He works in the insurance industry by day and spends the rest of his day and night producing podcasts and blogs for all of us!   He began posting the User Group Report over a dozen years ago and soon began producing The MUG Center web site.   He is was the first president of the Apple User Group Advisory Board.   He continues to add new blogs and podcasts each year.   He is actively producing MacNotables, MacVoices, the MUG Center, and Talking WordPress His latest venture is MacJury, which is so new that it just got listed in the iTunes Music Store.   A little-known secret about Chuck is that he is a Metalhead!   You just would not believe the music that pours out of his iPod!


Next is Don McAllister.   Don is one of the few podcasters who makes his living from what he produces!   He produces both a free feed and a weekly premium subscription based podcast, ScreenCasts Online that seeks to teach us more about our Macintosh computers  and the programs and devices we use with them.   He will also be doing a presentation at the New Media Expo this summer.   Don lives in Liverpool, UK, providing an international perspective and that of the father of two teens. 


Jay Nelson makes his living producing a newsletter, Design Tools Monthly which, for over 15 years, has been invaluable for the design professional.   Together with Jeff Gamet, Jay also produces the Design Tools Weekly podcast.   Jay lives in Colorado and also writes for many of the best-regarded publications in the creative space.


So far, we have a woman, a Metalhead, a  Brit, and a creative.   All of us are in the over-thirty crowd, so we have some perspectives that are missing.   Dan Pourhadi certainly fills some of that hole!   He is a college student in the Chicago area.   He still faces to the side on his driver's license and he tries to keep the rest of us from being "lame."   In between classes and podcast appearances, Dan writes for MacUser, Macworld, IPhone Central, MacAddict, MacDirectory, TidBITS, Macteens, Macsimum News, Chicago&rsquo;s Daily Herald newspaper, and Northwest Passages, as well as numerous Mac User Group newsletters across the world.   He was a tech editor for the Leopard edition of Mac OS X: The Missing Manual. 


 


Last, but never least, is Steve Sande.   He is a Mac consultant, software requirements engineering instructor, and he runs Podbus.com, a web/podcast hosting company.   He&rsquo;s written books on the iPod and iWeb for Take Control Books, and has also authored online help systems for a number of popular Macintosh software products.   Steve is also our WordPress guru and is often on the road, teaching and consulting. 


Each of the MacLevelTen participants produce great content, but it's difficult to stay on top of all the new podcasts, videos and blog postings.   However, I keep pretty close tabs on what is being produced, so I plan to add a post when I see new content that might appeal to my readers.   Check back often!


Pat
]]></content:encoded></item><item><title>The jury is in - That is the MacJury</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Personal</category><dc:date>2008-04-08T09:33:49-04:00</dc:date><link>http://www.macmousecalls.com/files/1696b460aa6f133bd07bf327c6e575f1-38.html#unique-entry-id-38</link><guid isPermaLink="true">http://www.macmousecalls.com/files/1696b460aa6f133bd07bf327c6e575f1-38.html#unique-entry-id-38</guid><content:encoded><![CDATA[It's always fun to be a part of a new project!


Chuck Joiner ( MacNotables, MacVoices, The MUG Center, etc.) has just started a new podcast, MacJury, and I was honored to be a guest on the first show.   Along with several of the other members of MacLevelTen, we discussed lots of topics.   Most notable were BlueRay, Apple TV and Twitter.


The mix of guests made for interesting conversation.   As the only woman (and a grandmother too), my perspective is sometimes different from that of the guys.   Having Dan Pourhadi there to give the college-age perspective, Don McAllister for the European perspective and Jay Nelson to represent the creative market along with Chuck's leadership, I think our thoughts and opinions made for a well-rounded presentation.   I hope to be invited back participate in future shows!]]></content:encoded></item><item><title>iWork &#x27;08 vs Microsoft Office 2008</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Pages</category><dc:date>2008-03-28T21:51:28-04:00</dc:date><link>http://www.macmousecalls.com/files/4038d10c5f3986acc5aee0e6516221f5-37.html#unique-entry-id-37</link><guid isPermaLink="true">http://www.macmousecalls.com/files/4038d10c5f3986acc5aee0e6516221f5-37.html#unique-entry-id-37</guid><content:encoded><![CDATA[Tomorrow morning I will be half of the presenting team that will do a presentation comparing Microsoft Office 2008 and iWork '08.   I will be needing to share a lot of links with my friends from Washington Apple Pi, a Macintosh User Group that serves Washington DC, Maryland and Virginia.


In looking for ways to present a lot of material in a very short time, I finally decided to let some others do the work for me! 


First, let's take a look at the two applications and what they provide.


No none can speak better for office than the Microsoft Mac Business Unit.   Head on over to view a comparison of the three versions of Office 2008:


...While there are three different price points for Office 2008, most users will not need to get more than the Home and Student edition.   At $150.00, it includes licenses for three computers.   It includes Word, Excel, PowerPoint, and Entourage.


...It costs $80 for one computer, but only $100 for a family pack license for up to five computers.


...If you work in an office that uses Microsoft Exchange, you will need the $400 version.   I have not checked the license, but I am pretty sure that while you can install it on up to 2 computers, only one can be running Office at a time.   In addition to Word, Excel, PowerPoint, and Entourage, it includes Microsoft Server Exchange Support and Automator Actions for Workflows in Microsoft Office.


As for the $500 version, they throw in a new product, Expression Media that apparently organizes you media files -- um -- sort of like iTunes and iPhoto.


iWork '08 includes Pages (like Word), Numbers (like Excel) and Keynote (like PowerPoint).   The functions included in Entourage are provided by Mail, Address Book and iCal.


...While there is no support for Exchange Server in iWork '08, there are clear advantages to using Mail, Address Book and iCal.   Each of these applications store their information in a separate data file, and in fact, each calendar in iCal is also a separate file.   It gets even better, each message in Mail is a separate document.


Possible data corruption is always an issue with computers and the larger and more complex a file is, the greater the risk of its being corrupted.   Entourage stores all of your email, addresses and calendars in one huge file.   If it becomes corrupted there is NOTHING that can recover that file.   The data is so intermingled that it cannot be parsed out into individual data strings.


The files produced by Mail, Address Book and iCal can be easily opened by TextEdit.   Although they are not pretty, it is not too difficult to recover the data strings.


What others have to say concerning Office 2008 vs iWork '08


...Be sure to read the comments at the bottom of the article as they have been written by a wide variety of users:


...AppleInsider and Prince McLean provide the most complete and detailed comparisons of Microsoft Office 2008 and iWork '08.   They are a must-read to get a total look at the various applications.


...Road to Mac Office 2008: Word '08 vs Pages 3.0


Road to Mac Office 2008: Excel '08 vs Numbers 1.0


Road to Mac Office 2008: PowerPoint '08 vs Keynote 4.0


Road to Mac Office 2008: Entourage '08 vs Mail 3.0 and iCal 3.0


...In preparing for my presentation, I spent a lot of time learning all that I could about iWork.   Although I use the programs frequently (almost daily), I know there is so much to learn.


For an in-depth study, my favorite web site is Lynda.com.   For only $25 per month, or as little as $250 per year, you can visit the web site and watch in-depth tutorials on a huge variety of subjects -- but most courses include 7 to 8 hours of video, so it is a real time commitment. 

...Each course includes about 6 free movies to give you a chance to see if this kind of training will work for you.


Apple has a number of tours and training videos for the iWork '08 Suite.   Although they are rather fast-paced, you can learn a lot from them.


...Yet another resource are the videos available from the video podcast, ScreenCastsOnline by Don McAllister.   Don's offerings are not as in-depth as the Lynda.com videos, but there is enough depth to learn a lot about the application that he is covering in an episode.   Since most of the tutorials are only 30 to 45 minutes in length, it is easy to be introduced to new material fairly quickly.   Because he utilizes videos of the screen, it is easy to follow along and try out the techniques he presents. 


I heartily recommend a subscription to ScreenCastsOnline as a way to easy and affordable way to learn new programs for your Macintosh.


While there is a new free show each week, he also offers memberships that include extra member-only shows and content. ...  After that, the fee goes to $24.00 each 6 months.   When you join, you get full access to the back catalog of shows also.


Don has done shows on Pages, Numbers and Keynote in recent months and has older shows available for Pages and Keynote.


While there are many other resources available for learning about iWork '08, these are the ones I consider to be the most valuable.
]]></content:encoded></item><item><title>The best tool for Mail is back&#x21;</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Email</category><dc:date>2008-03-26T09:19:47-04:00</dc:date><link>http://www.macmousecalls.com/files/5ba09c25ca54fb7d64ff165b2a0ca7b9-35.html#unique-entry-id-35</link><guid isPermaLink="true">http://www.macmousecalls.com/files/5ba09c25ca54fb7d64ff165b2a0ca7b9-35.html#unique-entry-id-35</guid><content:encoded><![CDATA[The day I installed Mac OS X 10.5 Leopard was a bittersweet one for me.   I had come to rely on a little tool, Mail.appetizer, to make sure that I immediately saw any messages coming into my Bob "Dr.   Mac" LeVitus Consulting email mailbox.   Unfortunately, the old version broke in Leopard. 


Because Mail.appetizer was a beta application and it had not been updated since July 2005, I held out little hope of seeing a new version coming soon. 


This morning I received a message from Stefan Sch&uuml;&szlig;ler of Bronson Beta, the developer of Mail.appetizer.   He has just released a new version that works with Leopard Mail!   It is still a beta, but it seems to be very stable.


So what, exactly, is Mail.appetizer and what does it do? 


Mail.appetizer is a plugin for Apple's Mail program.   It is installed in Mail preferences and it is accessed through the Notification item.


I get lots of email ever day and while much of it is important, I need to see any messages that come into my Dr.   Mac mailbox IMMEDIATELY!


Since I need to see just those, I click the Mailboxes: Custom button and configure it like this:


Now each time I receive an email, a translucent gray box appears on top of whatever is open on my desktop and I can scan the message to decide if I need to deal with it immediately.


I can control the length of time that it is displayed, how transparent it is, the font and size in which it is displayed and even more in the Notification setup panel in Mail Preferences.


If you need to keep on top of your email, I heartily recommend Mail.appetizer.   Stefan Sch&uuml;&szlig;ler of Bronson Beta, the developer has released Mail.appetizer as donationware.   If you like his product, please consider sending him a few dollars to encourage him to continue developing Mail.appetizer.


While I know that many of my readers are experienced in downloading and installing software such as Mail.appetizer, I know that some of you have never tried downloading and installing new software.   Questions such as this can be handled in a troubleshooting session.   Downloading, installing and configuring most applications takes less than 15 minutes.   The charge would be $30.00 at Bob LeVitus Consulting.


If you would like to learn more about how to install software and what to do when faced with the many different ways new software is presented, then consider booking a tutorial session.   The cost of a one-hour tutorial is only $60.00.   We will use our special software that allows me to see your screen and even control your mouse and keyboard so that I can help you learn whatever you need to do on your Macintosh.


For all of those sons and daughters who need someone to give Dad or Mom a hand, consider the gift of a tutoring session or two for Mother's Day or Father's Day.   Send us a message at UrgentRequest@boblevitus.com and we will help you arrange your gift.


-- Pat
]]></content:encoded></item><item><title>Fragmentation - Do I need to De-frag my Mac?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2008-03-06T10:37:22-05:00</dc:date><link>http://www.macmousecalls.com/files/1f6efbb25f58d77390499af1f984d2c7-33.html#unique-entry-id-33</link><guid isPermaLink="true">http://www.macmousecalls.com/files/1f6efbb25f58d77390499af1f984d2c7-33.html#unique-entry-id-33</guid><content:encoded><![CDATA[There is nothing that causes more debate in a roomful of Macintosh geeks that the topic of hard drive defragmentation!


The most interesting part is that you can almost divide the room into the anti-defragging group vs. the "you must defrag" group based on the color of their hair!


Now just wait a minute--before you begin thinking age discrimination, you need to know that not all of us gray-haired people people are in the defrag camp, it is just that there are way too many of us there.


Let's go back to the earlier days of Macintosh computers.   Back in the day when we had not even heard of Mac OS X.   Defragmenting your hard drive was a necessary evil if you managed to fill you drive close to capacity.   However, back in those days, a 40 MB hard drive was not un-heard of.   Of course, our files tended to be much smaller, but we were not surfing a web filled with graphics.   We were not downloading hour-long podcasts, we were not using digital cameras that routinely take 10 MB images.


If you used Mac OS 7 to 9 and you used your computer frequently, you needed to defragment your hard drive once or twice a year.   Mac users got so used to defragmenting their drives that some even made it a part of weekly or monthly maintenance routine.


Many of the older Mac users are still in search of the old days.   They would feel most comfortable if there was a set of things to do every week or month.


The engineers over at Apple know that every utility that helps you "fix" your computer is soon out of date, and running old utilities on newer versions of the operating system is a recipe for a mess!


Our newer Mac users have never had to perform periodic maintenance tasks on their computers, so they are much more content to let hidden maintenance routines take care of keeping things running.


I recently was lead to this article by Amit Singh, one of those REAL Mac geeks.   Although it was written in the days of Mac OS X 10.3 Panther, the article certainly applies to today. 


It is long and deep, but the conclusion is the part that I want you to read:


http://www.kernelthread.com/mac/apme/fragmentation/


In case you did not make it to the link, these are the two most important paragraphs:


Defragmentation on HFS+ volumes should not be necessary at all, or worthwhile, in most cases, because the system seems to do a very good job of avoiding/countering fragmentation. 


It is risky to defragment anyway: What if there's a power glitch?   What if the system crashes?   What if the defragmenting tool has a bug?   What if you inadvertently reboot?   In some cases, you could make the situation worse by defragmenting.


So what do you do when your Mac is running slow?


	1	Restart - something as simple as a restart can often speed your computer up.   Remember there is not a contest to see who can go the longest between re-starts!


	2	Make sure you have enough RAM.   Apple recently began shipping all but its most inexpensive computers with 2 GB of RAM.   If you don't have at least that much, it is probably time to think about installing more RAM and you can install it yourself!


	3	Quit programs that you are not using.   I am always amazed at how many programs the typical user has open on their computer.   While Mac OS X reduces the amount of memory being used by applications that are running in the background, they are still using some RAM and if your computer is low on RAM, quitting programs you are not using can help to speed it up.


	4	Restart your Internet browser every few hours.   It does not matter if you are using Safari, Firefox, Opera, or even Mozilla, all browsers use more and more RAM the longer they run!


If you computer is still running slowly, it may be time for a checkup from the crew at Bob LeVitus Consulting.   Although this will count as a troubleshooting call, we can still usually diagnose and fix slow computer problems about 30 minutes, so the cost of the service is usually only $60.00.    If the problem is RAM, we'll even tell you about several places to order RAM and get you ready to install it yourself using nothing more than a screwdriver (except for the Mac Mini).   Remember, these are Macs, so even adding RAM is easy!


--Pat]]></content:encoded></item><item><title>Saving files to the right folder&#x2c; easily</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Intermediate</category><dc:date>2008-03-01T07:03:23-05:00</dc:date><link>http://www.macmousecalls.com/files/a3c77fcb31ca787464149b8c1879e874-32.html#unique-entry-id-32</link><guid isPermaLink="true">http://www.macmousecalls.com/files/a3c77fcb31ca787464149b8c1879e874-32.html#unique-entry-id-32</guid><content:encoded><![CDATA[Has this ever happened to you?


You are making a document on your computer and now it is time to save it.   You know where you want the file to be placed, and in fact, you have that folder open.   But when you go to the Save command, the application you are using takes you to the last folder that you used.   For example, this:


Instead, you want to be here:


So, where, exactly, it that?


If you are using Mac OS 10.5 Leopard, it is very easy to see the path to the folder (more about that later)


But just how do you get there easily?


First you go the far left column . . . 


No, that is the hard way &ndash; and this is supposed to be an easy way, so let's start again.


 In the finder, I can see both my Save window and I can see the folder that I want to use.   So, there must be a way to get to the right folder in one step.   This is a Mac! 


Drag the icon of the folder that you want to save into to the location button in the save dialog box:


Now your save location has instantly changed to that deeply buried folder!


Let's go back to Mac OS X Leopard and learn how to see the location of a file.


Go to the View menu in the Finder.   Choose Show Path Bar.   Now, at the bottom of each window you will see the path to the file.   If the window is too narrow to see the full name of the folders, just position your mouse over each folder and the name will be revealed.


This is just one of many tricks and shortcuts that can be used on your Mac.   If you need a refresher course, or just have some questions, why not spend an hour with me in a tutoring session.   We have some special software that we can use at Bob LeVitus Consulting to see your screen and even control your mouse!   The cost of a one-hour tutoring session is $60.00


If you are having computer troubles, we can also help you.   We can fix most Macintosh problems in just a few minutes.   Check our rates and take a look at our free advise page too.


-- Pat


<a href="javascript:history.go(-1)"><<Previous page</a>]]></content:encoded></item><item><title>Getting Your Digtial Images to Look Like What You Saw</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Digtial Photography</category><dc:date>2008-02-21T09:07:01-05:00</dc:date><link>http://www.macmousecalls.com/files/a15fe031e5372487d3a5d92a6416ec54-31.html#unique-entry-id-31</link><guid isPermaLink="true">http://www.macmousecalls.com/files/a15fe031e5372487d3a5d92a6416ec54-31.html#unique-entry-id-31</guid><content:encoded><![CDATA[Do you share my frustration that your camera just can't see to capture what your eye can see.   Think about that beautiful sunrise or sunset.   You can see all the detail in the foreground, but the camera produces an image where the sky is great but the foreground is lost in the shadows or the foreground looks great, but the sky is all washed out.


The type of image you are visualizing has a "High Dynamic Range."   While it is possible to produce HDR images  with Photoshop, the $649 pricetag and the steep learning curve prevents amateur photographers from producing what they saw.


Creacreed has introduced an inexpensive HDR image builder available for $59.95 that is also easy to use.   To learn more about HDR images, ready Kelly Turner's Macworld article, Hydra: low-cost HDR image builder and be sure to check out his links not only to Hydra, but also another Macworld article by Derrick Story, Extend Your Dynamic Range.   If you visit the Cancreed Hydra web site, be sure to watch the screencasts to learn how to use Hydra.
]]></content:encoded></item><item><title>Internet Access in Rural Areas and on the Road</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Internet</category><dc:date>2008-02-20T07:05:24-05:00</dc:date><link>http://www.macmousecalls.com/files/af2b372cbeecc1d596731af37295ed56-30.html#unique-entry-id-30</link><guid isPermaLink="true">http://www.macmousecalls.com/files/af2b372cbeecc1d596731af37295ed56-30.html#unique-entry-id-30</guid><content:encoded><![CDATA[Glenn Fleishman wrote a very interesting article, The portable hotspot for Macworld.   The article discusses the use of Verizon, Sprint Netxtel, and ATT for cellular data access and then continues with the topic of cellular routers to provide a network for multiple users.   This article should also be of interest to people who must consider satellite access to the Internet as cellular data service is in the same general price range and is often faster.


We have helped several clients set up Internet access services using mobile broadband cards.   Some are people who cannot get service via cable or DSL because they live in a rural area.   Others are "snowbirds" or they are on the road in their RVs.   In the case of my daughter, she was on bedrest in a high-risk pregnancy unit at a local hospital for several months.   The hospital did not provide Internet access for patients.   She and her husband have continued to use the card to ensure secure and reliable Internet service when the vacation, work away from their home or office or take business trips.


If you need help or advice about using a mobile broadband card for your Internet access, give us a call at Bob LeVitus Consulting.


--Pat]]></content:encoded></item><item><title>Moving Forward</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Personal</category><dc:date>2008-02-09T20:37:40-05:00</dc:date><link>http://www.macmousecalls.com/files/a8d8d7da73c967e58e3485bb65137df2-29.html#unique-entry-id-29</link><guid isPermaLink="true">http://www.macmousecalls.com/files/a8d8d7da73c967e58e3485bb65137df2-29.html#unique-entry-id-29</guid><content:encoded><![CDATA[I have been blogging here at MacMousecalls for several months now.   The process has been far from smooth. 


I began the blog using WordPress with encouragement from several of my fellow members of the MacLevelTen media group.   I also secured an account at DreamHost to have a home for it.   DreamHost is one of the best web hosts out there for WordPress bloggers, but I am not using WordPress right now.


This is far from my first web page.   In fact, I helped set up a web site for my children's elementary school back in 1992, and ours was one of the first school web sites out there.   In those days I used a text editor and wrote all my own tags.   Since the purpose of the web site was to enable the students and teachers to make their own web pages, I used the Mac OS Notepad to hold the common tags used in writing HTML.   The kids and teachers would copy and paste the tags into SimpleText and then fill in the content in the middle. 


When Adobe PageMill was introduced, I ordered a copy for the school and we were off and running.   Over the next few years, I became a master of both Adobe PageMill and Claris HomePage and I taught many professional development classes for teachers so that they and their students could make school and class web sites.


When GoLive CyberStudio was released, I quickly learned that and produced even more web pages and taught more classes.   When DreamWeaver was introduced, I learned it well enough to teach it, but stuck to Adobe GoLive to produce most of my pages.


I even learned to produce pages with FileMaker Pro and won recognition for our student-produced, database driven web sites.   When Apple Inc. introduced web pages in .  Mac, I taught many people how to use it, and eventually how to use iWeb.  


Are you noticing a pattern here?   I love producing web pages, but I am not a fan of hand-coding!


Unfortunately, what I want to do on my blog requires too much hand-coding in WordPress so I turned to RapidWeaver.   Although I am basically satisfied, there are still lots of things I would like to do, but once again, I will need to learn to do some coding.


Since I returned from Macworld in January, I have been avoiding my blog as much as possible.   My life is full, I have lots I want to accomplish, and lots to learn in many other areas of blogging and computing.   I plan to learn to use WordPress, and perhaps I will eventually move back to it, but the most important part of a blog is content, so I will be using RapidWeaver for now.


I have also been wanting to put a little of "myself" into this blog.   When I had the chance to meet some of my readers at the MacLevelTen meetup and at Macworld I found out they wanted to know more about what I am doing, so I will be adding a few personal items to the blog.


I also have several exciting new projects that I am working on, so keep in touch!


Pat
]]></content:encoded></item><item><title>Where is that darn Quick Look button?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Intermediate</category><dc:date>2008-01-30T17:06:45-05:00</dc:date><link>http://www.macmousecalls.com/files/cef01ff994217fcdabf75bc85c8c8d1f-28.html#unique-entry-id-28</link><guid isPermaLink="true">http://www.macmousecalls.com/files/cef01ff994217fcdabf75bc85c8c8d1f-28.html#unique-entry-id-28</guid><content:encoded><![CDATA[Eventually, in the life of every Mac user, that "something" disappears.   In the case of Terry, a recent potential Bob LeVitus Consulting customer, it was the loss of the Quick Look Button in the toolbar of each window.


Now, while we are in the business of making money by fixing people's computers, answering question and giving tutoring sessions, there are many questions that are so easy to answer that we simply cannot charge for them.


Bob answered this one, using a great new program, Skitch, to take a screen shot and annotate it.   These were his instructions:


1.   Open any window in the Finder.


2.   &nbsp;Choose View-->>Customize Toolbar.


3.   Drag the Quick Look icon onto the toolbar as shown here:


4.   When you're done, click Done.


Also, don't forget that you can press the space bar to have a Quick Look at any selected icon in the Finder.


I hope that helps...


(That was easy so no charge.)


Regards,


Bob "Dr.   Mac" LeVitus


* Houston Chronicle Columnist (www.chron.com)


* Mac Observer Columnist (www.macobserver.com)


* iPod Observer Reviews Director (www.ipodobserver.com)


* Author of Mac OS X Leopard For Dummies & iPhone For Dummies


Now, not all questions are that easy, and we cannot answer them all for free, but when there is a good, quick  question, we will probably post the answer here.


If you need more help, need some tutoring or need to get your computer working again, just give us a cal at 408-627-7577 or send an email to urgentrequest@boblevitus.com.   If your question is simple, send an email to pat@macmousecalls.com.
]]></content:encoded></item><item><title>What is this SUID thing?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Beginner</category><dc:date>2008-01-04T11:12:46-05:00</dc:date><link>http://www.macmousecalls.com/files/485070f4a32f77514e28179003791d50-27.html#unique-entry-id-27</link><guid isPermaLink="true">http://www.macmousecalls.com/files/485070f4a32f77514e28179003791d50-27.html#unique-entry-id-27</guid><content:encoded><![CDATA[We get questions &ndash; lots and lots of questions over at Bob LeVitus Consulting.   While many people really need help (and that's why we exist), there are some questions for which the answer is so simple, that I put up an entry here on my MacMousecalls blog.


In the case of SUID warnings, just what they are and how to fix them would require a LOOOONNNNGGGG explanation, but Apple Inc. provides an easy answer in its Technical Information Library article #306935 &ndash; just ignore them!


Although Apple has not said anything beyond "You can safely ignore these messages.   They are accurate but not a cause for concern," I suspect we are seeing a bug in Disk Utility, and I bet these messages will disappear when Mac OS X 10.5.2 is released in the very near future.


If you are having a problem bigger than an SUID, warning, we can give you a hand at Bob LeVitus Consulting.   While our hourly rate is $120 per hour, we can fix most problems in 15 to 30 minutes using our special software that allows us to see your computer screen.   That means most problems can be solved for $30 to $60.    If you just need to learn more about your computer, we also offer training at $60 per hour.   Call us at 407 627 7577 to get help or to make an appointment.]]></content:encoded></item><item><title>How to write a date</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Beginner</category><dc:date>2007-12-29T07:46:49-05:00</dc:date><link>http://www.macmousecalls.com/files/122dbe5ce8bf8c3c3510601ea95b434d-26.html#unique-entry-id-26</link><guid isPermaLink="true">http://www.macmousecalls.com/files/122dbe5ce8bf8c3c3510601ea95b434d-26.html#unique-entry-id-26</guid><content:encoded><![CDATA[Back in elementary school, we learned to write dates by putting the month, then the day, then the year.   That date form works just fine for things like letters, and although it was a little inconvenient, it works just fine for hand-sorting things like checks.   But it is terrible for sorting things by date on a computer.


While many things can best be sorted by a title, many items that we store on our computer work best by date.   For example, each time I buy something on the Internet, pay a bill, or receive a password, I make a pdf of the document and store them is a folder that I call Passwords and Receipts.


Just how to construct a meaningful file name can be a problem.   My earliest files included the name of the program or site or item, but did I store my license number for Photoshop as Photoshop or Adobe Photoshop?   Each time I get a new version of a program like Photoshop, it becomes  more difficult to find the latest information quickly and easily.


It really makes more sense to store such items by date, but using the date format I leaned back in elementary school puts all the Januarys together, but as soon as I add Feburary, things begin getting out of order!


So, it makes much more sense to begin date entries with the year, followed by the month, followed by the date. 


When I first began using this format, I would write todays date as 20071227, which looks all right, but January first might look like this 200811.   That clearly does not show the date, so I needed to insert leading zeros.   While 20080101 expresses the date, it is difficult to read. 


Some people insert slashes so that the date looks like 2008/02/01, but slashes can cause problems because the slash is used to designate folders in computer directories, so they are best avoided.


Some people insert periods so that the date looks like 2008.01.01.   This is visually pleasing, but it can cause a problem because computers use the . to designate file types.


The best way I have found to up the date is to use dashes, so the date looks like 2008-01-01.   It is easy to read and it sorts properly on a computer.
]]></content:encoded></item><item><title>Teaching an Old Dog New Tricks - Part 2: Aligning Paragraphs</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Beginner</category><dc:date>2007-12-13T07:06:37-05:00</dc:date><link>http://www.macmousecalls.com/files/252fe289b5e5752a48bcab1332dda980-23.html#unique-entry-id-23</link><guid isPermaLink="true">http://www.macmousecalls.com/files/252fe289b5e5752a48bcab1332dda980-23.html#unique-entry-id-23</guid><content:encoded><![CDATA[I recently helped a newcomer to the world of word processing.   Her techniques were definitely rooted in the days of the typewriter and applying the rules for document layout that she had learned so many years ago definitely made editing her documents difficult!


...In typewriter days students were taught to position the carriage in the center of the platen and then to spell out their title in their head, pressing the space bar once for every two letters in the title.   Gosh, that sounds like a bunch of techno-babble.   I am not even going to try to explain it.   Instead, lets take a look at the modern universal sign for line placement. 

...This one is from iWork Pages.


Both of these were found in the toolbar at the top of the document.   However, sometimes that tool bar may not be present, so lets take a look for the command in a few menus.


I use RapidWeaver to make my web pages.   It does not have a formatting toolbar, so the commands are found in the Format menu.


In TextEdit, the command is in a sub-menu of Format


In iWork Pages, the alignment commands are located in the Format menu.   Choose text and then use the Text pullout to choose the style of alignment.


...In each of these applications, the keyboard shortcuts are the same, so learning how to use the keyboard to change the alignment means you do not have to go searching through the menus to choose text alignment.


While most Mac users know that the symbol for the Command or Apple key, most of the others are not as widely known.   This is a quick reference for you.


Let's figure out how to type the keyboard shortcuts.   The modifier keys are Command, Option, Control and Shift.   Each must be held down while clicking (press and let go) on the letter that completes the shortcut.   In many cases, two or more modifier keys must be held down together, and just to make things a bit more confusing, if the letter key is really not a letter, the keyboard shortcut may not make it clear that you will need to hold down the shift key.   This is the case for the alignment commands since they use the bracket which is the top symbol on their keys.


So, to align to text to the right side of the page, the keyboard shortcut is Command - }.   But to use the shortcut, you will need to press Command - Shift - }.


The shortcut to move the text back to a left alignment looks like Command - {, but you will have to type Command - Shift - {.


To center text or a title, the shortcut is Command - |, but you will have to type Command - Shift - Pipestem.   Yes, I know that it looks like I typed and upper case I or a lower case L, but in fact, I just used the key that resides between the Delete key and the Return Key. 


Now, let's take a look at the term paragraph.   Back in school I learned that a paragraph was a unit was a collection of at least three sentences on a single theme. 

...No, this is not English class and that definition certainly does not fit much of modern writing.   Take a look at the New York Times!   Many of their paragraphs are only one sentence long.


Okay, in word processing, a paragraph is a section of a piece of writing that is indicated by a new line.   This means that each time you press the Return key,  you are forming a new paragraph.   Following this logic, a title is a paragraph.   Items in a list are a paragraph, or a collection of sentences on a single them are a paragraph, and the date at the beginning of a letter is a paragraph.


If the line is made up of sentences, the paragraph will probably be aligned with the left margin.   There is little consideration given to the right edge of the text.   Another name for this paragraph style is "ragged right."


In some instances it is visually desirable to have both the right and left margins aligned with the edge of the page (or column). ...  In the days of the typewriter, setting paragraphs to have justified edges required not only a specialized typewriter, but also a very experienced typist.


Paragraphs that are used as titles are an example  of when you might center a paragraph. 


That leaves only right alignment.   It is primarily used when it is desirable to have a date aligned with the right margin.   It is also sometimes used in formatting poems.


There are lots of other things to explore when we compare typewriter techniques to word processing ones.   Come back soon and I will have added another segment to this series.


In the meantime, if you need to learn more about your Macintosh or word processing or many other topics, you may want to check out our services at Bob LeVitus Consulting.   We not only offer troubleshooting, but also buying advice and tutoring.   Give us a call or fill out the feedback form to get in touch with us!
]]></content:encoded></item><item><title>Teaching an Old Dog New Tricks &#x2013; Part 1: Fonts and Spacing</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Mac OS X 10.5&#x2c; Leopard</category><dc:date>2007-12-07T07:20:06-05:00</dc:date><link>http://www.macmousecalls.com/files/10ba301233e57864e00d3c6b6835469e-22.html#unique-entry-id-22</link><guid isPermaLink="true">http://www.macmousecalls.com/files/10ba301233e57864e00d3c6b6835469e-22.html#unique-entry-id-22</guid><content:encoded><![CDATA[I am so old that back when I was in high school learning to type, a computer took up a whole room.   To type a school paper you used a typewriter, a device that many of today's children may never have seen).


Much of a typing class was spent learning how to lay out a document.   Students learned the rules for spacing, paragraph format and page layout.   Times have changed with the use of computers and word processing software, but many of the old-time rules are still used.   Unfortunately those rules help to produce documents that are impossible to correctly format in a modern word processor.   I will take a look at some of those old rules over the next few blog entries and show you the current way to handle text in a wide variety of applications.


We will begin with spacing after punctuation marks such as periods, colons and semicolons.


Back in the days of typewriters, most had a "well" of bars that contained the letters.   Click here for a picture.   Each of these bars were the same width and so all letters produced by the typewriter were the same width.   The font produced by using the typewriter is called a monospace font today.   Here is a example of what type would have look like along with the same line in a proportional font


Now is the time for all good computer users to update their ways.   There is only one space after a period on a computer!


Now is the time for all good computer users to update their ways.   There is only one space after a period on a computer!


The first line is set in Courier, a monospace or non-proportional font that is still in use on computers today.   Every letter, space and punctuation mark is exactly the same width.   Other monospaced fonts that may be on your font list today are Monaco and Prestige Elite.   The use of these fonts is discouraged in current computer usage.   They are more difficult to read.   In order to make it easier on the eyes, typists were taught to use two spaces after a punctuation mark (except for a comma). 


Today, almost all fonts included on a computer are "proportional."   The second line above is set in Georgia, a modern typeface that is far easier to read.   In a proportional font, each character has its own width.   While a "w" is very wide, an "i" is very narrow.   Using the old rule of two spaces after a punctuation mark just does not "look" right.   See the paragraphs below.


If you are using two spaces after punctuation marks, it can be a bit difficult to learn a new trick.   You will have to consciously think about using one space and even as hard as you try, double spaces will sneak in!   Here is a technique to eliminate those ugly double spaces. 


In almost every application there is a Find command in the Edit menu.


Choosing that command will bring up a dialog box similar to this one.


Although you will not be able to "see" what you have typed, put two spaces in the box labeled "Find:" Put one space in the box labeled "Replace with:".   Click the Replace All button and most of your double spaces will be eliminated. 


However, if you put two spaces after periods, sometimes three or even four spaces may sneak in.   So click the Replace All button as many times as it is necessary to see a dialog box that reports "Not found."


I had been using a typewriter since I was about 14 years old.   Today, I still use this trick to make sure that no double spaces have snuck into my writing.   It is one extra step, but text with only one space after punctuation tells the world that you are a modern computer user!


There is so much to learn about computers and the programs we use on them.   If you would like to get on the fast track to being a better computer user, consider some personalized training.   When I am not writing articles for MacMousecalls, I am often helping our clients at Bob LeVitus Consulting.   We not only offer troubleshooting and technical assistance, but also individual tutoring.   We use Mac Helpmate, an application that allows us to "see" your computer and even work your keyboard and mouse without having to come to you. 


Personal Macintosh training costs $60 per hour and can be scheduled at a time convenient to you.   Give us a call at 408 627 7577 or send an email to urgentrequest@boblevitus.com the next time you want to learn more about using your computer!]]></content:encoded></item><item><title>Checking your spelling</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2007-11-30T22:33:00-05:00</dc:date><link>http://www.macmousecalls.com/files/242d9cf7c3b2c4f631c9fcd16734a061-21.html#unique-entry-id-21</link><guid isPermaLink="true">http://www.macmousecalls.com/files/242d9cf7c3b2c4f631c9fcd16734a061-21.html#unique-entry-id-21</guid><content:encoded><![CDATA[One of the really nice features of Mac OS X is the system-wide dictionary that is available in all applications that are written in Cocoa, Apple Inc.'s programming environment for programming.


For you, the end user it means that when you make a spelling error, the same database is used to check the spelling of a word.   This means when you add a word to your user dictionary in an application such as Mail, that same user dictionary is used to check the spelling of the same word in TextEdit, Pages, Keynote and a wide variety of third party applications.


For example, each time I type my last name, Fauquet, it is underlined with red dots as shown in the illustration below.


There are several ways to fix such errors.   The most frequent method seems to be moving the cursor to the end of the word, then clicking the delete key until the incorrect letter is deleted, then re-typing the word.   This method is the least efficient.   Let's explore other, more efficient ways to fix the error.


One way would be to move the mouse to the word and then double click on it.   That will cause the whole word to be selected.   Then you can simply re-type the word.   Remember that you do not have to press the delete key.   Just begin typing and the entire word will disappear.


A better way to fix the error is to move your cursor over the misspelled word, then press  and hold the Control key.   It is located to the left of the spacebar on your keyboard.   A pop-up contextual menu will appear.   This action is called Control - Click.


As you can see, my  computer suggested the word "Faucet."   That is certainly not the word I wanted.   This is because most proper names are not included in the dictionary.   Since Fauquet is spelled correctly, I would scroll down to "Learn Spelling" and in the future my last name would not be underlined in red as a misspelled word.   The other choice would be to choose "Ignore Spelling."    For the rest of the document that you are working on, the word will be ignored.   However, it will be reported as misspelled in future documents.


...Control - clicking on the word while it is underlined in red will bring up the contextual menu, but this time there are two suggested spellings.   Scroll down to select the word you meant.


Sometimes we misspell a word because we are unsure how to spell it. ...  Begin spelling the word, then highlight it (double click in it), then control - click on it. 


...Scroll down until "Look Up in Dictionary is selected, the release the mouse button.   You will see a box similar to this one if you are using Mac OS X 10.5x, Leopard.   If you are still using Mac OS X 10.4 Tiger, the dictionary will appear slightly different.


Trans is not the word I want, so click the More. . . button.   You will be presented with a long list of words that begin with trans. 


...Sometimes you will get the long list of words, however at other times you might see the definition for the word:


If you get the definition instead of the list, go to the upper right corner search area and delete a letter or two.   You  will then be in the list mode.


Now try spelling the word, if you have spelled it incorrectly, all of the words in the list will disappear.   Erase and add letters to find the correct spelling of the word you are looking for.


Notice that right above the definition, there is a line with the words All, Dictionary, Thesaurus, Apple and Wikipedia.   You can check your word in all of those sources, or narrow the search down to one tool. 


It is often interesting to check out entries in Wikipedia, an online encyclopedia that has been written and refined by Internet users.   While the information it contains is often excellent and very deep, pranksters sometimes add or change entries so that Wikipedia is incorrect.


It is also possible to add an incorrectly spelled word to the dictionary.   Or you may have added a word, but now you do not want it to be a part of the dictionary.   To change an entry, type the word in, select it, then control-click on it.   If it was originally a part of the computer's dictionary, there will not be a way to unlearn the word.   However, if it was added by a user, you will be able to "unlearn" the word.


There certainly are a lot of things to learn about your Macintosh. ...  If you need a bit more help, remember that we can provide tutoring through Bob LeVitus Consulting.   Sessions are $60 per hour and they make a great holiday gift for the Mac user in your life!
]]></content:encoded></item><item><title>Quick Look - Making it Easier</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Mac OS X 10.5&#x2c; Leopard</category><dc:date>2007-11-26T11:50:23-05:00</dc:date><link>http://www.macmousecalls.com/files/8ccfa92295c2be712867198dbd70fce5-20.html#unique-entry-id-20</link><guid isPermaLink="true">http://www.macmousecalls.com/files/8ccfa92295c2be712867198dbd70fce5-20.html#unique-entry-id-20</guid><content:encoded><![CDATA[After I installed Mac OS X 10.5 Leopard, I spent some time learning my way around the new operating system and assessing its features.   One thing that really did not impress me is Quick Look.   My daily working computer is a 17" MacBook Pro. 


I make use of every inch of my screen real estate.   I keep several application windows open and position them carefully so that I have instant access to the tools I need.   While some users enlarge every window to fill their screen, I keep windows large enough to be useful, but small enough that I can move between applications by simply clicking in their window.


This new Quick Look just did not "work" for me.   This is my "normal" window:


Clicking on the Quick Look button left me with little room to see the files inside a folder:


If I really wanted to see what the documents inside a folder looked like, it meant moving the window to the upper left corner of the screen then dragging the lower right corner of each window.    While it is possible to use the green button in the upper left corner of each window, that works best if the window was aligned in the upper right corner of the screen.   In my work environment, that space is occupied by my Mail window.   I need to keep a close eye on incoming messages to some of my mailboxes. 


While I was on a recent MacMania InSight cruise, I attended a wonderful session with Sal Soghoian, the Apple Inc.   AppleScript and Automator Product Manager.   He told us about a wonderful little AppleScript that has can be placed in the toolbar of Finder windows. 


The AppleScript has been bundled into an application, Browse Full Screen.   It can be downloaded here.   Be sure to read the web page to learn where to place it and how to add it to your Finder Window toolbars.


If you would like to learn more about using the new Leopard operating system for the Macintosh, remember our training sessions at Bob LeVitus Consulting.    Tutoring is scheduled in one hour increments and using our special software, we can see and help your control your keyboard and mouse.   Our tutoring sessions are only $60.00 per hour!]]></content:encoded></item><item><title>Links in my emails won&#x27;t work</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Email</category><dc:date>2007-10-19T13:17:34-04:00</dc:date><link>http://www.macmousecalls.com/files/2444655bfdc3a6e5d764c673448973b5-16.html#unique-entry-id-16</link><guid isPermaLink="true">http://www.macmousecalls.com/files/2444655bfdc3a6e5d764c673448973b5-16.html#unique-entry-id-16</guid><content:encoded><![CDATA[Don't you just hate it &mdash; you get an email with a link &mdash; maybe lots of links.   You decide to visit them, but some of them just don't work. 


There are several things that can cause a link to break:


	&bull;	Stale links &ndash; Some links break because the page that the link was referring to has been removed from the Internet.   We often see this on pages from newspapers and other news sites.   There is not much you can do in this case other than to look for a similar article.   You might want to do a search at Google News to find them.


	&bull;	Misspelled links &ndash; If someone has typed a link into the email, they may have made a mistake that is easy to find.   Check to see if the http:// is written correctly.   Make sure the main part of the name is correctly spelled.   An example might be macmouscalls.com instead of macmousecalls.com.   In this case you might see a page such as the one below.   Note that it says it cannot find the server.   That is a pretty good indication that there is a spelling error.


	&bull;	Too long &ndash; If a link in an email is too long to fit on one line or if it occurs too close to the end of the line, then it will be placed on two lines in the email.   Often, when the line breaks, a space is added at the end of the line.   One way to prevent this is to put angle brackets around the URL or Internet address.   See the example below.


Now that we know what is wrong, let's talk about ways to fix the broken link.   My favorite way is to highlight the lines containing the URL or Internet address and then to use the copy them using Command - C. 


Now open an application such as TextEdit and paste the URL into a document.


Because TextEdit is probably in a format called RTF or rich text format, if you click on the line to place the cursor so that you can remove the space, it will open the link in Safari.   To prevent this, convert the document to Plain Text.   This is down in the TextEdit format menu.


Your text will now be in black and white.   Place the cursor a short distance to the right of the end of the first line.   You will see that "something" has been selected.   Press the Delete key in the upper right of your computer's keyboard to remove the space you have selected.


To make sure that your URL is continuous, drag the TextEdit window until it is long enough to get the whole URL on one line.


Now it is time to highlight the entire URL and paste it into the Address Bar of your Browser.


There are several ways to select a line of text.   You can begin at one end of the line and then click and drag with your mouse to the other.   Another way is to triple click somewhere in the line of text.   Use the Copy command as shown above to copy it into your computer's invisible clipboard.


Go to your browser window.   Click on the small icon at the beginning of the Address Bar to instantly select the entire URL.   It is not necessary to erase or delete what is there, just use the Paste command (Command V) or Edit menu > Paste.   Press the Return key on your keyboard to activate the command.


While this method of keeping URLs intact in emails works well on the Mac platform, it may not work as well for Windows users.   Just how the URL is handled by the Email application is determined in its programming, and unfortunately, Microsoft Outlook (the most common Windows email program) is inconsistent in how it handles long URLs.


Just remember, not all problems are caused by Macs and Windows users will need to learn how to handle URLs that arrive with spaces in them, just as you have learned.   We do lots of tutorials such as this for our clients at Bob LeVitus Consulting.   Our rates are only $60 per hour for clear explanations about how to work with your Macintosh.   Give us a call or drop us a line if you need some help.


&copy; Pat Fauquet 2007]]></content:encoded></item><item><title>Desktop&#x2c; Sidebar and Toolbar Printers</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Printing</category><dc:date>2007-10-14T08:19:07-04:00</dc:date><link>http://www.macmousecalls.com/files/fb7d817f97e9c920436bc46fd3edf933-15.html#unique-entry-id-15</link><guid isPermaLink="true">http://www.macmousecalls.com/files/fb7d817f97e9c920436bc46fd3edf933-15.html#unique-entry-id-15</guid><content:encoded><![CDATA[Do you remember back to the days of Mac OS 9 &ndash; and probably 8.5 &ndash; when we could have a printer icon sitting on our desktop?


...If you had a document to print, you could just drag its icon over the desktop printer.   The document would print without opening the application and choosing the Print command in the File Menu. 


The feature is back in Mac OS X 10.4 Tiger and it is even more useful!   It is a great way to deal with documents that you print on a regular basis.   For example, directions to your home or office, a favorite recipe, or perhaps some sort of form like a cover sheet for your fax. 


Unfortunately, if you are trying to adopt that clean desktop look for your Mac, it is one more thing to clutter it up.   There are several alternate things you can do to give you the functionality of desktop printing while keeping the clutter down and we will discuss those after we have made a desktop printer to try out.


When you use the Print and Fax icon located in the System Preference window it takes information about your printer that is stored in the main library of your computer and makes a small application that it stores in your user library.   There are several great tips out on the web about how to make a desktop printer.   They tell you to go to the Applications folder, then to the Utilities Folder, where you start up the Printer Setup Utility.


...If you are a beginning user, stop here and give the Desktop Printer a try.   If you are an intermediate or advanced user, let's continue.


...In the background your printer has created an alias on your desktop.   That alias points to the application that was created when you set up your printer.   While it is now possible to make additional aliases of the alias, a neater and more efficient procedure would be togo directly to that little application and use it to make aliases for your dock, your Finder window sidebar or your Finder window toolbar.


To locate this printer application we will be delving into your personal Library.   If you are not familiar with your Library, let's take a moment and establish some ground rules.   In general all Libraries on your computer are OFF LIMITS for mucking around.   If you move or throw the wrong thing away, you may loose your address book, calendar, or email.   You could make applications stop working or in the case of the main and System libraries, you can make your computer inoperable. 


When you call the experts at Bob LeVitus Consulting, you may see us go into your Libraries to fix problems.   However we know what the files stored there do and we know exactly which ones to work on.   If you do not know what you are doing and you have a problem, please call an expert. 

...Now that we have established the ground rules, let's move forward.   To find the printer applications created when you set up a printer, go to your hard drive > Users > your user > Library > Printers > your printer. 


...Remember, the files (applications) stored here were made by your computer. ...  Let your computer decide what it needs to store in its Libraries if you want it to continue working!


If you do not know which of the printer applications to use, take a look at the Desktop Printer that we made earlier. 

...If you want to keep a printer in your dock so that you can drag documents directly to it, then drag the icon to the dock.   It will make an alias to store there.


Another good places to store an icon is the sidebar of the Finder window.   To place it there, drag the icon into the sidebar. 


If you are not familiar adding items to the sidebar, here are a few tips.   You can drag almost any item into the sidebar including applications, documents and  folders.   Many of the items that are placed there by default are folders, so it is important to watch the sidebar to make sure you are adding an item (notice the line that indicates the item will be placed in the list.


If you see the name of an item in a box, that indicates you are about to drag your printer application into a folder. ...  Do not release the mouse when it is indicating placement in a folder.   If you slip, use command - Z to move the item back to its proper place and try again.


The other really good place to store a printer icon so that you can drag files on top of it to print is in the toolbar of the finder window. 

...While the icons that you see on the left side of the toolbar are added by using the Finder > View menu > Customize . . . command,


the icons on the right side were added by dragging an icon into the toolbar.   As you drag icons to the location you will see a green + sign appear.   When you see it, release your mouse and the icon will appear in the toolbar.


You can see that I also have the icons for Preview and TextEdit in my toolbar since I frequently drag documents over these applications to view them.   You may also notice that I do not have the names of the commands in my toolbar to save a little space.   Since I use the icons in my toolbar frequently, I have their names and functions  memorized.


Adding extra icons to the desktop, dock, Finder window sidebar and toolbar can make your computer easier to use.   If you would like to learn more about these kinds of customizations, consider booking a tutorial session with us at Bob LeVitus Consulting.   The cost is $60 per one hour session and it makes a perfect gift for your favorite Mac user. 
]]></content:encoded></item><item><title>Fancy Type</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Pages</category><dc:date>2007-10-09T16:54:43-04:00</dc:date><link>http://www.macmousecalls.com/files/b7825e94cb054688fae82b2658aeb48b-14.html#unique-entry-id-14</link><guid isPermaLink="true">http://www.macmousecalls.com/files/b7825e94cb054688fae82b2658aeb48b-14.html#unique-entry-id-14</guid><content:encoded><![CDATA[As a long-time Macintosh user, I have used AppleWorks for years.   For those who are not familiar with it, in addition to word processing, Appleworks also contains  several other modules including both draw and paint.


Now that Apple has issued an End-of-Life for AppleWorks, it is time to learn how to do some of those special projects in the iWork suite.


...Although I own the Adobe Creative Suite, Premium Edition, I know that most users do not own programs such as Photoshop and Illustrator, so let's see how to make the heading in Pages.


First, I will be using Pages from iWork '08.   If you do not own it, you may want to take a look on the Apple web site to learn about the suite and what it offers. ...  Mac" LeVitus has said in several columns and interviews, iWork '08 is a must have program.   While there have been major improvements to Pages which is a Microsoft Word replacement, and while Keynote is even better than PowerPoint, the addition of Numbers to the suite to provide some of the functionality of Excel, makes the iWork a real rival to Microfsoft Office for the home and small business user.


...If you are going to do simple word processing, use that option.   However, if you document will include a large amount of formatting and graphics, use the Page Layout portion of the application.


...The first step will be to make a text box.   You will find this command in the toolbar of Pages. 

...You will then see this item on your page:


...It indicates that my computer thinks that the spelling of MacMousecalls is incorrect. 

...To tell your computer that the spelling of a word is correct, put your cursor in the middle of the word and press the Control key.


...If you have a multiple button mouse, or if you have a Apple Mighty Mouse that has been configured for a left click, then you can also reveal the contextual menu using the left click button:


Now it is time to choose a "better" font and change the size.


One of the nicest things about Mac OS X is the tools that Apple provides developers to allow common interface elements throughout the Macintosh. ...  It can also remember your favorite fonts and it allows you to make font groupings that appear in any application that uses the Font inspector.   Oh dear, I could do a whole blog entry just on the Font inspector!   I have it on my list for a future entry.


To access the Font inspector, click on this symbol in the Pages toolbar:


...If you are missing columns, Use the Enlarge area in the lower left corner of the window to reveal more columns.   If you cannot see a sample of the font, click and drag down on the small dot near the top of the window:


First, lets make the text larger so that we can better see the changes we will be making. ...  However, since I am trying to get as much content as possible into this blog entry, you can choose a size in between the listed ones by typing it into the small box at the top of the size column.   In this case, I have typed in 40 and then pressed Return to have it accepted.


Now you can choose the different fonts in the Family column and the name of the font will be shown in that typeface at the top of the Inspector.   While some fonts will have several different styles in the Typeface column, others will have no choices other than Regular.


On my computer there are several hundred fonts in the list and cycling through them can be daunting (and boring).   The Collections column will have several sets listed such as Calligraphy, Classic and Fixed Width.   You can even make your own Collections by dragging fonts from the Family column into Favorites in the Collections column, or by clicking the add (+) button in the lower left corner of the window.


Another way to narrow your choices is to type a few letters into the Search area at the center bottom of the window.


...Click on it to bring up the Colors Inspector Window. ...  For this blog entry, we will use the crayon box which is the last one in the row.   I have chosen Tangerine (look for my cursor in the fourth row of crayons.   To write your word in a the color, choose a color before you begin typing.   If you have typed a word and want to change its color, highlight the word and then choose a color.


Now we have a Text Box with MacMousecalls written in our selected size, type and color. 

...In this case we want to make a copy of the text box. ...  To paste the new copy, either use the Edit menu paste command or choose Command - V.


...If so, drag them apart until you can see both copies.


Now use the Color Inspector to change the color of the copy. ...  That is done by checking the Shadow box in the Pages toolbar.


...You may find that they do not align quite the way you want them to and you need to be able to move them in small increments. 

...You have created two objects and you have stacked them on top of each other.   To be able to see this, click in the white area to the lower left of your words and drag to draw a box that ends above them to the upper right. 

...When you are satisfied with the look of your words, it is a good idea to group the two text boxes together as one so that they stay in place. 

...While I have plans for many more tutorials in the coming months, you don't have to wait until I cover the topic you want to learn about. ...  The cost is $60.00 per hour and we can cover just what you want to learn. ]]></content:encoded></item><item><title>I lost my arrow&#x21;</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Finder</category><dc:date>2007-10-05T10:41:00-04:00</dc:date><link>http://www.macmousecalls.com/files/a299a90f17d499ad922ee485917303cf-13.html#unique-entry-id-13</link><guid isPermaLink="true">http://www.macmousecalls.com/files/a299a90f17d499ad922ee485917303cf-13.html#unique-entry-id-13</guid><content:encoded><![CDATA[Remember the good old days?   Computer screens were no bigger than 640 x 480 pixels, we generally had only one window open, our eyes were better!


NOT!


I couldn't do without my 17'" MacBook Pro with a screen resolution of 1680 x 1050.   I love having that 20 HDTV that connects to my computer and functions as a second monitor.   I don't know how I could work if I could only use one program at a time, but I hate not being able to find that little tiny arrow that is my cursor.   It gets lost among the windows and among photos of the grandchildren that are my frequent finder backgrounds.


I give lots of presentations from my computer and being able to locate my cursor needs to be easy and effortless.   My favorite cursor locator is a freeware application, Mouse Locator from 2Point5Fish.com.   Whenever Mouse Locator pops up during a presentation I am sure to get several questions regarding exactly what that neat "thing" is that appeared on my screen.


Mouse Locator is a System Preference and it is accessed through the Macintosh System Preferences. 


Click on its icon to configure it.


You will want to do a little exploring and testing to determine which settings work best for you.   In my case, I find Mouse Locator to be distracting if it is always on.   I have also changed the default hot key to activate Mouse Locator.   I find that being able to click the option and the space bar keys to activate Mouse Locator  works best for me.


If you would like more information and a quick tutorial guide to Mouse Locator's features, click the Info button in the upper right corner of the window.   It will open a drop down menu with several tabs of information.


 


I also discovered that there are a wide variety of cursor indicators available on the 2Point5Fish.com web site if the green circles are not attention-grabbing enough for your screen.   In fact, I am off to install a new cursor pattern.   I think I will try the multicolored circles today, and perhaps a different one tomorrow!


If you would like help in customizing your Macintosh to make it even easier to use, consider booking a tutoring session with me at Bob LeVitus Consulting.   Sessions are booked in one hour time blocks and cost $60.   We can cover quite a bit of ground in just one hour!


-- Pat]]></content:encoded></item><item><title>All the wrong information</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Safari</category><dc:date>2007-10-03T21:33:15-04:00</dc:date><link>http://www.macmousecalls.com/files/73f419143a9fde82d1c8cb0be6345d73-12.html#unique-entry-id-12</link><guid isPermaLink="true">http://www.macmousecalls.com/files/73f419143a9fde82d1c8cb0be6345d73-12.html#unique-entry-id-12</guid><content:encoded><![CDATA[I had an interesting call recently.   The client complained that whenever she tried to fill out a form on the Internet, Safari seemed to have all the wrong information. 


So, where does Safari get its information?   It uses your entry in the Address Book:


To choose your card, go the Card menu in the address book:


To edit your information, click the Edit button at the bottom of the window.]]></content:encoded></item><item><title>Too many fonts&#x21;</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2007-10-02T11:46:56-04:00</dc:date><link>http://www.macmousecalls.com/files/cf6ac0dec76aed740ace38a151749724-11.html#unique-entry-id-11</link><guid isPermaLink="true">http://www.macmousecalls.com/files/cf6ac0dec76aed740ace38a151749724-11.html#unique-entry-id-11</guid><content:encoded><![CDATA[Font lists that are too long case frequent call from Macintosh users who like to keep things simple.   While designers and graphic artists love having lots of fonts to choose from, many Mac users are dismayed at the length of their font list.


Over the years we have received many calls from clients who decided to take the matter into their own hand and suddenly their computer or their favorite application will no longer work.   This is not a good situation.   It requires doing an archive and install of the operating system to correct the problem.   If an application such is Microsoft word begins acting strangely, you will need to re-install it.


So just which fonts are needed?


There is a long list of font that are installed as a part of Mac OS X 10.4.   The list can be found at http://docs.info.apple.com/article.html?  artnum=301332.   Note that the list is in four sections.   While the bottom two lists are optional, the top two lists are essential.   Also note that there is a link at the bottom of the page for Mac OS X 10.3 users.


If you are a Microsoft Office user, there are a number of fonts installed with Word, Excel and Powerpoint.   You can find the complete list of what is installed at http://word.mvps.org/Mac/Disable-Fonts.html#appendix.   Once again, there are two list on the page.   The first list is those fonts that are absolutely required.   The second list is optional fonts.


Another application that installs fonts is Apple's iWork, though many of the fonts may already be on your computer from other sources.   A list can be found at http://www.macfixitforums.com/showflat.php?  Cat=&Board=Forum36&Number=826049&page=0&view=collapsed&sb=3&o=31&fpart=1.


If you are a Macintosh user who likes to tweak your fonts folder, pay particular attention to these lists.   If you think you are having font problems, give us a call at Bob LeVitus Consulting and we can give you a hand.
]]></content:encoded></item><item><title>Labels and how they work</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Finder</category><dc:date>2007-09-13T09:20:23-04:00</dc:date><link>http://www.macmousecalls.com/files/fa4319c97c42568d6802e8a7756eba86-10.html#unique-entry-id-10</link><guid isPermaLink="true">http://www.macmousecalls.com/files/fa4319c97c42568d6802e8a7756eba86-10.html#unique-entry-id-10</guid><content:encoded><![CDATA[We are back to the email that we received at Bob LeVitus Consulting over the weekend.   John asked how to change the label on an icon.   In the previous entry, I explained all about changing icon names.   But, perhaps, that was not the real question.


Back in the days of Mac OS 9, there was a feature that allowed the user to add a color label to icons of folders, documents, and even applications.   While they make your screen more colorful, they can also be very useful in making items stand out.   While this feature was missing in the earliest versions of Mac OS X, it was eventually re-introduced.


Just how did I add Color Labels?   Just like everything on the Mac, there are always several methods to accomplish a task.   The first method is to select an item, then go to the File menu and choose "Color Label:" at the bottom of the menu.


   


Another way to to select the item, then select the gear near the top of the Finder window.


  


Still another way to add a color label is to select the item, then use the Control key to cause a pop-up contextual menu to appear.


Now that we have some Color Labels, what else can we do with them?


If you are viewing a window in the List mode, it is possible to view the name of each label.


To do that, make sure you are in a list view of the window, then go to the View menu and select "Show View Options" or press Command-J.


You will then see a small dialog box that allows you to set options for just this window or for all windows.   Check the Label box.


Yes, I know, having the color's name in the list view is not very useful, but we can fix that.   Make sure you are in the Finder (click on the desktop).   Go to Finder and choose "Preferences."


 


In the dialog box, choose the Labels tab and enter whatever name you would like.


Now, the information in the list view is a bit more useful.


It can also be used to do a "Find."   To get to this feature, click on the desktop to make sure the finder is active, then go to the File menu.   Choose Find -- or just press Command-F.


  


In the window that opens, click and hold on the "Kind" button and you will see a pop-up.   Choose "Color Label."    It is interesting that there is no way to choose by the label name if you assigned one in the Finder Preferences window.    However, if you chose a color to label items that needed to be backed up or copied to a separate location, being able to find items based on a label color can be very helpful.


In the next entry in this series, I will focus on how to change the picture on an icon.   Once again, if you need help learning more about your Macintosh and how to use it, please consider our tutorials, troubleshooting, and technical advise at Bob LeVitus Consulting.


-- Pat
]]></content:encoded></item><item><title>How to change names on drives&#x2c; icons and folders</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Finder</category><dc:date>2007-09-10T21:36:07-04:00</dc:date><link>http://www.macmousecalls.com/files/3ca0b6e639c72763d2100d1616a69183-9.html#unique-entry-id-9</link><guid isPermaLink="true">http://www.macmousecalls.com/files/3ca0b6e639c72763d2100d1616a69183-9.html#unique-entry-id-9</guid><content:encoded><![CDATA[Over the weekend we received an interesting inquiry at Bob LeVitus Consulting.    John (not his real name) asked how to change the label on the icon for a flash drive.


The question is an interesting one.   It is not totally clear to me exactly what is being asked.   While icons can have labels, I suspect John was asking how to  change the name of the drive.   Just in case, I will also talk about icon labels at the end of this entry.


If you want to change the name of a drive or a folder or even a file, there are several ways to do this.   The most obvious is to click and hold on the name with your mouse.   Of course there are several "states" that the icon name could be in.


If an icon is selected, the corners of the name are rounded.   In this state, it is not possible to change the name of the icon.


If the icon's name has been selected with a "click and hold"  which is sometimes also called a click and a half, the corners of the name are square and the name is colored in the highlight color of the computer.   In this state, you can change the name of the icon.


There is another, often easier way to get an icon to this "re-nameable" state.   Select the name, then press the Enter key.   On an extended desktop keyboard the Enter key is located in the number keypad. 


On the keyboard of a portable computer, it is located to the right of the space bar.


On the new wireless keyboard, the Enter key has been replaced with a second Option key and there is no separate Enter key, so the Enter trick for renaming will probably not work.


Let's have one more look at the icon above in its re-nameable state.   The whole name is blue.   If you begin typing, the whole name will disappear and whatever you type will be filled in.   It is not necessary to press the delete key before beginning to type, just begin typing. 


If you want to add something to to name, then click again while the name is selected, then a cursor will appear in the word:


While you can use the Left and Right Arrow keys to move forward or backward . . .


you can use the Up Arrow key to move to the beginning of the title or the Down Arrow key to move to the end of the title.


Of course, there is the occasional icon that you cannot rename.   However if you look closely, you will probably notice a tiny lock at the lower left edge of the icon:


That means someone used the Get Info command to open the Information window for the item and they clicked the box to lock the item:


Un-check the locked checkbox and you can then re-name the item.


Of course, there are times when you did not intend for an icon to be renamed, and suddenly the name has disappeared.   To get it back, press Command Z.   That will often undo the last thing you did and the name of the icon should re-appear. 


To prevent this renaming from happening, click and hold on the picture part of the icon to move things around on your computer screen.   Get into the habit of selecting icons by clicking on the picture instead of on the name.


Now back to John's question.   If his question was really about Color Labels for icons, the illustration above shows one way of changing the color label.   I will cover more about Color Labels  and how to change the icon picture in future entries.


This has been a pretty detailed explanation of how to do a specific task in the Macintosh operating system.    If you need  help such as this, you might find our tutoring session at Bob LeVitus Consulting to be very helpful.   Make a list of your questions and give us a call.   Tutoring is booked in one-hour increments and costs $60 per hour.   We use our special remote control software to see your computer and we can take control of your keyboard and mouse to show you how to do things. 


-- Pat]]></content:encoded></item><item><title>Hooray for Expose&#x21;</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Finder</category><dc:date>2007-09-03T11:23:50-04:00</dc:date><link>http://www.macmousecalls.com/files/1d06d012a13ad0cf54464bc2ee99cd23-7.html#unique-entry-id-7</link><guid isPermaLink="true">http://www.macmousecalls.com/files/1d06d012a13ad0cf54464bc2ee99cd23-7.html#unique-entry-id-7</guid><content:encoded><![CDATA[As a Macintosh user, it is not uncommon for me to have dozens of windows open on my computer.   I usually have several Finder windows open so that I can copy files between different folders and hard drives.   I probably have two or three different Safari windows, at least a couple in Mail, my Address Book, iCal, and at least a couple of windows open for any application that I am using.


Trying to get to the desktop can be a daunting task.   With the advent of Mac OS 10.3, Apple Inc. introduced Expose&acute;.   Suddenly pressing one key (F11) cleared away all the window and let me get to the files on my desktop!


A few weeks ago, I bought a new iMac.   Instead of my trusty old white extended keyboard, I received a beautiful, very thin aluminum one.   Instead of 15 function keys, I now have 19.   However, most the Function Keys over the main part of the keyboard have acquired new default actions.   Instead of pressing F12 to get to the Dashboard, it is now assigned to F4.   The F3 key now activates the part of Expose that tiles all open window on the computer.   However, the ease my beloved F11 functionality is lost.   To hide all the windows required holding down the Function (fn) key that is in the group of keys above the arrow keys while clicking the F11 key.   It is just too difficult!


Today, a visit to the Mac OS X Hints website showed a different way to reveal the entire desktop.   The anonymous poster suggested three new key combinations that will work:


	&bull;	Control-F3 will show all windows from the current application


	&bull;	Option-F3 will open Expos&eacute;'s preferences


	&bull;	Command-F3 will show the desktop.


While this tip will only work on the new aluminum keyboards, Apple has stopped producing the white plastic ones, so as we buy new computers, this change will affect more and more of us.


If you would like help learning about the little-know features of the Mac OS, remember our training sessions at Bob LeVitus Consulting.    Tutoring is scheduled in one hour increments and using our special software, we can see and help your control your keyboard and mouse.   Our tutoring sessions are only $60.00 per hour!]]></content:encoded></item><item><title>How full is too full?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2007-08-28T11:55:21-04:00</dc:date><link>http://www.macmousecalls.com/files/84e40c007a19dc0981c568a399cf6ee4-5.html#unique-entry-id-5</link><guid isPermaLink="true">http://www.macmousecalls.com/files/84e40c007a19dc0981c568a399cf6ee4-5.html#unique-entry-id-5</guid><content:encoded><![CDATA[We have had several calls in the past week in which the client cannot boot their computer after a crash.   When they use their System CD to restart their computer and run Disk Utility, they are met with the message that their disk catalog is corrupted and it cannot be repaired.   So what is going on?   How can a drive that was working suddenly just stop working?


When they call and we begin unraveling their problem, some will tell us that they were downloading a huge file from the Internet.   Others will recount that they had been seeing a message that indicated that their startup drive was almost full, but they did not know what to do, so they ignored it or they were waiting to call us in the morning.   What should they have done?   When is a hard drive too full?


The old rule of thumb said to keep 10 to 15% of your hard drive empty.   That rule worked pretty well on my old iMac with its 80 BG hard drive, but on my new Mac, that would mean I should keep a whopping 32 to 48 GB empty! 


So how much empty space do you really need?   First of all let's examine why your computer needs empty space. 


My every day working computer is my MacBook Pro.   Apple sold it to me with a 160 GB hard drive, but when I use the Get Info command I see that its true capacity is 148.73 GB.   So what happened to the missing 11 GB? 


There are two ways to express hard drive storage capacity.   The easy way is to say that 1 GB = 1000 MB.   However, ask any geek, and they will inform you that 1 GB really equals 1024 MB.   Many years ago, hard drive manufacturers began rounding hard drive capacity numbers and "forgetting" that extra 24.   Part of my "missing" space is lost in that calculation.   Still more space is occupied by the directory files that the drive creates to keep track of the files that are store on the drive.   So, by the time we account for  the fuzzy math and the required files, my 160 GB drive has a capacity of 148 GB. 


So let's apply this information to the minimum amount of hard drive space you need to have empty on your computer.   First, from experience, I know that my computer begins to slow down when it has less that 15 GB of empty hard drive space.   When I have 10 GB of space left, I find that I get many spinning colored balls and programs quit unexpectedly.   If I get down to 5 GB left, my computer becomes very unstable and freezes frequently.


If you have less than 5 GB of hard drive space left, there is a great chance that your hard drive will crash. 


So how can you check to see how much room is left on your hard drive?   At the bottom of every finder window there is an indicator of how much space there is on your hard drive:


As you can see, my hard drive has less that 20 GB available.   It is once again time for me to do a little hard drive cleaning!


In a future post I will show you ways to make room on your hard drive.   If you can't wait, we can give you a hand at Bob LeVitus Consulting.   Check out our site and give us a call!
]]></content:encoded></item><item><title>Advanced Google Searching</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2007-08-03T11:30:09-04:00</dc:date><link>http://www.macmousecalls.com/files/b0fd0e03898db9dbba1682c758c764f7-4.html#unique-entry-id-4</link><guid isPermaLink="true">http://www.macmousecalls.com/files/b0fd0e03898db9dbba1682c758c764f7-4.html#unique-entry-id-4</guid><content:encoded><![CDATA[Have you ever wanted to find a particular file on the Internet?   You might be looking for a specific music file, pdf, or photo.   Normal Google searches show you web pages.   This tip will allow you to search for directories with specific files.


The type of search we are going to perform is one using the "intitle:" query.   And for our example, we are going to search for the song "Happy Birthday."


Our search query will look like this:


intitle:"index.of" (mp3|aac|mp4)happy.birthday -html -htm -php


Of course, each space or lack of space is VERY important, so let's take it apart.


The term intitle:"index.of restricts the search to documents containing "index of" in only the title of the page.   Since we are looking for directories or lists of files, we cannot know exactly how they might be listed.   Index of could also be written as Index_of or Index-of.   The use of the period causes Google to allow a space or punctuation mark between the words.   It is particularly important to note that there cannot be a space between the "intitle:" and the following word.   The quotation marks are used to tell Google to search for the phrase "index of."


The next part of our seach query, (mp3|aac|mp4) tells Google what kind of files we are looking for.   The use of the pipe (|) is a key you may not be use regularly.   It is located above the Return key on your keyboard:


To look for specific file types, they need to be placed in parentheses.   If you are looking for more than one file type, then the need to be separated by pipes.   Another example would be a search for images or photos.   Using (jpg|jpeg|png) would return files that end in .jpg, .jpeg, or .png, Note that while there is a space before the opening parentheses, there should NOT be a space following the closing parentheses.


Now, on to the next part of  the query:


happy.birthday


We are looking for the song Happy Birthday.   We want both of those words to be present, but since we are searching a file directory, they could be separated by a space, a dash, and underscore, or perhaps even a dot.   Linking them as happy.birthday once again tells Google to allow for many variations of the phrase happy birthday.   It is also important to note that Google ignores case, so Happy Birthday, happy birthday, and even HaPpY BiRtHdAy are searched.   Note that there is a space after the last word to be searched upon.


The last part of the query is:


-html -htm -php


The web is made up of many document types.   We are not looking for web pages  containing the phrase happy birthday, so we can use the minus sign to exclude these files.   The most common page endings on the web are .htm, .html, and .php.


So once again, our search query is:


intitle:"index.of" (mp3|aac|mp4)happy.birthday -html -htm -php


Copy and paste it into a Google search box or into the search area of Safari and check out your results!


To learn more about advanced queries or searches of Google, check out this link.   To learn more about basic search queries, check out this link.   Google also has a great Search Cheat Sheet that can be printed out to help you make better queries.


This blog entry was inspired by a segment in the DL.TV video podcast episode 182.


Do you need help with searching or just about any other Macintosh topic?   In addition to troubleshooting, we do one-on-one training use our special software.   Give us a call or send us an email at Bob LeVitus Consulting and we'll get right back to you!]]></content:encoded></item><item><title>Got some time to waste?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>General Mac</category><dc:date>2007-08-02T14:16:00-04:00</dc:date><link>http://www.macmousecalls.com/files/a46f00487c828288257e49590a21ceb1-3.html#unique-entry-id-3</link><guid isPermaLink="true">http://www.macmousecalls.com/files/a46f00487c828288257e49590a21ceb1-3.html#unique-entry-id-3</guid><content:encoded><![CDATA[Are you a gamer?


I am NOT -- except, sometimes.   We bought our first Atari game system around 1979.   That was definitely not my thing, though my husband and children loved it!   It has been followed over the years by many other game systems, few of which ever caught my attention.   Somehow, I am not into first person shooters and the other styles of games that are on most gaming consoles don't do much for me.


However, on my computer, I do have a folder of games.   They tend to be be puzzle, word and card games.   Over the years, I have learned the importance of games in working with computer users, particularly older users.   We must train our eyes to see details such as links and buttons on web pages, icons and words in application menus and small details in general on the computer screen.


I remember when we gave my mother-in-law her first computer.   She just could not find the details.   I put a copy of Solitaire on her computer.   At first she could not win.   She missed the playable cards and so she lost hand after hand.   In a few week of play, things changed.   She was much more aware of details and soon she was regularly winning.   I also noticed that I got fewer and fewer calls to follow along on a web page or in an application to complete tasks.


While teaching classes for my user group, Washington Apple Pi, I noted that games helped our new users.   However, not everyone loves Solitaire.   Some people enjoy puzzles while others like word games.   I attended a lecture series on The Older Learner and several of the speakers emphasized that doing puzzles help to keep our minds sharp.


A few month ago, Chuck Joiner, the host of the MacVoices podcast interviewed Brian Ball of MacZot, a web site that features a new piece of shareware each day.   These applications are offered at a discount price for one day only.   Recently, the deal of the day was for two games from the MacGameStore.com.   One was a new version of an old classic puzzle game, Super Collapse.   The other was Rainforest Adventure, an exciting variation of Bejeweled.


The best part about the MacGameStore is that you can download their games and try them for one hour of play before you buy them.   I should NEVER have downloaded Rainforest Adventure!   I stayed up way to late trying to solve the puzzles and the next morning, I had a long conference call that did not require my full attention, so once again, I found myself clicking away, trying to solve those darn puzzles.   The longer I play, the better I am getting.   It should not be long before I make it through the entire game!   The next time I have a bored grandchild visiting, I play to sit them down for a bit of screen play!


So if you need help in "seeing" things on your computer screen, if you are a bit bored, or if you have children or grandchildren to entertain, check out the games at the MacGameStore.   I highly recommend Rainforest Adventure.


If you would like to learn of software bargains for your Mac, put MacZot in your bookmark bar, and if you would like to listen to some great podcasts, subscribe to MacVoices in iTunes.   Tell your new friends that Pat over at Bob " Dr.   Mac" LeVitus Consulting recommended them!
]]></content:encoded></item><item><title>Can&#x27;t Get on the Internet?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Networking</category><dc:date>2007-08-02T09:29:43-04:00</dc:date><link>http://www.macmousecalls.com/files/381fbc075d9d3c5f8659ac3c7d3e01ab-2.html#unique-entry-id-2</link><guid isPermaLink="true">http://www.macmousecalls.com/files/381fbc075d9d3c5f8659ac3c7d3e01ab-2.html#unique-entry-id-2</guid><content:encoded><![CDATA[It happens to all of us -- and all to frequently to those of us who live in thunderstorm country where surges, spikes and brownouts cause electrical disrutptions.


You were on the Internet yesterday (maybe even earlier today) and now you can't get online.   So what in the heck is going on?


Our first reaction is to call our ISP (Internet Service Provider).   And their first reaction is to make changes to your computer settings.   DON'T!


I have a favorite motto: If you were on the Internet yesterday, you will probably be able to get there tomorrow, but today may be a problem.   But if you start messing around with settings, you probably will not be on today or tomorrow!


Connected Directly?


The first assumption I am going to make is that you have some sort of high-speed access to the Internet.   It may be through a cable modem, a satellite dish, FIOS or DSL.    If you have only one computer, and it has an ethernet cable plugged into it, then the first thing to do is to put your computer to sleep. 


Then find the modem or router.   In the back of it will be a cable that runs from it to an electrical outlet.   Unplug that electrical cable, wait a few seconds, then plug it back in.   Wait for the lights on the modem to get steady, and try to connect to the Internet.   That will probably fix your problem.   If it does not, call your ISP and inquire if there is a problem with service in you area.   If the say yes, find out when they expect to have service restored.   If the say there is no problem,  thank them and hang up.   DO NOT ALLOW THEM TO ASSIST YOU IN MAKING CHANGES!  


Call back in a couple of hours and ask about service in you area.   If they are still not reporting an outage, then tell them that you cannot connect, and ask them to ping your router (modem) to determine if they can see it.   Once again, resist the temptation to allow them to help you change settings!   It worked before.   Unless you have had a computer crash there is a 99.99% chance the problem is theirs, not yours.   Check with a nearby neighbor who uses the same ISP to see if they have service.    Make changes only when you are certain it is not their problem.


Sharing one cable connection with another computer


When your computer connects to the Internet using high-speed service hardware such as a router or modem, it checks the MAC address (Media Access Control) of the computer and gives it an IP Address (Internet Protocol address).   It will only connect that one device with the Internet.   If you disconnect your computer and connect another one, the modem will not recognize the new computer's MAC Address and so it will ignore it.  


To get the second computer on the Internet, you must unplug the modem from electrical power, then connect the new computer.   Plug the electrical cable back in and let it complete its start-up process.   Then you can try going to a web site.


Fixing more complex set-ups


 Many Mac owners have more elaborate set-ups for their home networks.   They may have two or more computers, they may have an AirPort network or perhaps a router to share an Internet connection between several computers.


In this case, there is a simple rule to follow.   Start by disconnecting the electrical cable from the back of each device that is between your computer (or AirPort Base Station) and the wall.   Follow the cable from the wall to the first device.   Plug the electricity back into it.   Wait for the lights on the front to become steady.   This could take several minutes.   When they are steady, plug the electricity back into the next device, and let its lights get steady.   When the last device is reconnected, then try to go to  an Internet site.


If things are still not working, then it is time to follow the procedures outlined above in contacting your ISP.  


Of course, if you need someone to give you a hand, we are always there to help at Bob "Dr.   Mac" LeVitus Consulting.   Contact us through our our Get Help Now page
]]></content:encoded></item><item><title>Printer won&#x27;t work?</title><dc:creator>pat@macmousecalls.com</dc:creator><category>Printing</category><dc:date>2007-08-01T15:11:19-04:00</dc:date><link>http://www.macmousecalls.com/files/6a4676ca2fef860ca1d5d91af749875b-0.html#unique-entry-id-0</link><guid isPermaLink="true">http://www.macmousecalls.com/files/6a4676ca2fef860ca1d5d91af749875b-0.html#unique-entry-id-0</guid><content:encoded><![CDATA[Printing problems are the source of many calls we receive from clients.   Somehow, their printer has stopped working. 


This first thing I ask is "Is the printer turned on?"   This is sometimes the problem for clients who have ink jet printers.   All ink jet printers should be turned off when they are not in use to prevent the ink from drying out and clogging the printer heads.   However, in our days of wireless computing, this means you need to go to the printer to turn it on and off each time you print.   If you dislike having to turn your printer on and off, consider a laser printer.   These are now very reasonably priced.


If the printer is on, and you still cannot print, the printer may have been "stopped" in the printer utility.   Each time you press the command to print, a file is sent to the printer.   You can check the status of your printer after choosing Command-P by looking in your dock.   You will see an icon that probably looks like your printer.   As the file is sent, you will see a picture of a sheet of paper:


If there is a problem, you may see the printer jumping up and down in the dock and the icon will have a yellow caution triangle on it:


Click on the icon and you will see a dialog box similar to this one:


Typically, Mac users tend to click the "Stop Job" button. 


The dock icon then changes to a red exclamation point and the trouble continues:


Now, each time the user try to print, there is an exclamation point in the printer dialog box, warning the user that there is a problem, but many overlook it.


...Now it is time to fix the problem, but just what is going on?   Is the printer stopped?   Is the printer turned on, or is there some other problem?    The easiest way to diagnose a printer problem is to go to the System Preferences application and choose "Print & Fax:


You will then see this box:


It will show you all the printers that have been set up to to work with your computer.   Highlight the printer that is giving you problems, then click the minus button (see the red circle).    You may see a window that asks if you want to discard spooled printer files. 

...Now it is time to add the printer back.   Click the plus button (see the red circle).   The printer will then send out a signal to every printing device that is attached to it, either physically or through a wireless connection and the results will be reported in this screen:


In the above example, you can see that there is no printer that is directly attached to my MacBook Pro.   The Brother printer is attached to my AirPort Extreme Base Station and Printer Sharing via Bonjour has been turned on in the AirPort Utility.   The Stylus Photo is attached to my iMac, and printer sharing has been turned on in the "Sharing" System Preference.   Since the iMac can also "see" the Brother, it reports it as a shared printer.


While it is possible to print and sometimes fix problems, diagnosing a printer problem is much easier when the printer is directly attached to a computer.


The first thing to check is to make sure the printer is turned on.   This is also a good time to make sure that the USB or FireWire cable is properly attached at both ends.


Next, make sure the printer is not showing an error message on it's display screen (if it has one).


...The first picture is from my Brother Printer.   It does not send a message to the computer to tell you that it is out of paper.   Instead, it displays the message on its screen.   The second picture is from the screen of my Stylus Photo printer.   In this case, it is out of ink.   Again, unless this computer is directly attached to my computer, I may not see an error message.   Instead, the icon in my dock will just stay there with the white document.   If I click on the icon, I might see this screen:


Is it Fixed?


These steps will probably fix your printer problem.   If you are still having trouble, save your document and then re-start your computer.   If it there is still a problem, you may want to contact us at Dr. 

...Illustrations are from Mac OS X 10.4.10
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