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Troubleshooting

Should I defragment my hard drive?

I received an email from a client this morning with that question. It’s good one for writing this blog entry. First, here is a little background. James purchased his first Macintosh a couple of years ago. He is a long-time and very experienced Windows user.

The question of defragmenting hard drives also comes from long-time Mac users who recently made the switch to Mac OS X.

In the case of Windows computers and Macintoshes running Mac OS 9 and earlier, over time, hard drives slow down when the user tries to open, save or copy large files. On those computers, files are stored around the hub of the drive in the order in which they were saved.

The directory file on the hard drive keeps track of where files are stored and it keeps track of free space.

When a file is edited, the new version is saved to a different area of the hard drive. The directory is updated, and the space where the old file was stored is marked as free space.

When the user saves a file to the hard drive, the directory looks for the first space large enough to fit the new file and uses that space. If there is extra space from the old file, that area is left empty.

Over time, as files are written and rewritten and as files are deleted, there are more and more little chunks that are too small for new files to be written into. Then the OS for the computer begins dividing large files into smaller chunks or fragments to be able to store them. The directory then has to remember where the fragments are stored and it has to pull them together when the file is opened or copied.

There are utility programs that can be used to clean up this file mess. They are called disk optimizers or disk defragmenters. They re-write the files stored on the hard drive to put files of the same type together. In the process they eliminate the free space so that there is room for new large files. They also put files that are stored in fragments back together.

In Mac OS X, files are arranged in bands around the drive, depending on their function. In between the bands, there is free space for future files of the same type. Defragmenting utilities tend to pack all the files, regardless of their type, tightly around the hub.

Mac OS X is written so that it uses some of its free time to keep your hard drive organized. When your computer is on but asleep, Mac OS X is working in the background to defragment and rearrange the files to keep your hard drive running at its best.

An optimizing or defragmenting program will rearrange the files according to what its programmer thinks is “right.” When you quit the program, Mac OS X will take over again and rearrange the files the way the engineers at Apple determined was “right.” This is not good!

There are some drives situations in which it is you want to use a defragmented drive. If you are trying to capture audio and video files for serious editing in programs like FinalCut or Logic, it is best to use an empty drive as a working drive for capture and editing. Because there are no other files, these large files will not be fragmented as they are written.

After you are finished editing the file, you move it to a regular hard drive for storage and the working drive is erased the drive with Apple's Disk Utility before new files are added and processed.

It is also helpful to have an empty drive for Photoshop to use for the temporary files it produces as you edit images. If Photoshop is working correctly, the temporary files are deleted when you quit. If the temporary files are not discarded properly, erasing the hard drive where the temporary files are store can speed up Photoshop.

Apple has an area on its web site called Support. It stores articles about questions like this one. This article is a little old--but things have not changed. If you would like further information, read:

http://support.apple.com/kb/HT1375

There are lots to things to know about Mac OS X. While there are lots of articles and resources available, some of us do better with hands-on learning. If you would like a bit more help, consider booking a tutorial session with me at Dr. Mac Consulting. The cost is $60 per hour and we will cover just what you want to learn. Give us a call at 408 627-7577 or send us a message at urgentrequest@boblevitus.com.

--Pat
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Is your Internet connection down? Part 2

Did you read Part 1?

There can be lots of other problems with Internet connections besides those listed in Part 1. While that article dealt with problems that affect both wired and wireless connections, today we will focus on wireless problems.

Years ago when I bought my first Apple AirPort, no one else around me had a wireless Internet connection. My PC neighbors were amazed that I was able to be on the Internet without having a cable connected. Some of them eventually bought wireless set-ups of their own and they were stunned by the difficulties in setting up their new routers while my AirPort made the task so easy.

After a time things began to get ugly. Instead of being able to “see” one wireless network, I had several to choose from in my AirPort menu item. Soon I began having problems with drops in my AirPort signal strength and sometimes I could not even “see” my own network! Click here to read more...
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Is your Internet connection down? Part 1

You know the drill.

You launch Safari and all you see is a spinning beach ball. Or you’ve been away from your computer and then you come back to go to a web page. All that you get is a spinning beach ball.

So what is going on?

Why can’t you get that web page?

Did your computer mess up--again? Click here to read more...
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Is Your Mac Slow? - Old Programs?

While there are many things that can cause your Mac to run slowly, this blog entry is aimed at users who have migrated from earlier Macs.

At Bob LeVitus Consulting, we work with many customers. More than a few have been using Macintosh computers for many years. They may have owned four or even more earlier Macs. When they purchase a new computer, they use the Migration Assistant that appears as a part of the set-up process to move their older files and applications to their new computer. Click here to read more...
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When is it time to reformat a hard drive?

I was listening to a recent episode of a friend’s podcast earlier this morning. He was discussing Macworld and his experiences there. Unfortunately he had a bit of trouble with his hard drive. I still have not finished listening to the podcast, but I just had to stop to write this blog post. Click here to read more...
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What do you keep under your MacBook?

Recently I have taken part in several online discussions about MacBooks and MacBook Pros and just what to set them on.

In each discussion, various objects and surfaces have been suggested as the perfect thing to keep under a portable computer. Notice I did not call them laptops. These days Apple and most other manufacturers call them portables. They get to hot to comfortably rest them on your lap!

There were lots of suggestions for different articles to place under the computer. One gentleman suggested placing the computer directly on a wooden desk and rationalized that the desktop would act as a heat sink. Another woman said she uses her MacBook sleeve, made out of wetsuit material, to protect her legs from the heat. Another person said they use a thick coffee table book. All of these suggestions are BAD ones!…
Click here to read more...
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Computer Troubles or Power Problems?

Just what is the problem? You’d think Apple Inc. could make a program for the Mac without any bugs! What are those coders up to! Yeah, yeah, yeah – its all Apple’s fault!

Now, wait just a darn minute! Are you sure some of the blame isn’t yours?

I have been getting lots of calls about Macs not working as they should. These are the same kinds of problems that I saw at about the same time last year – and the year before – and the year before.

I am hearing about Time Machine backups that fail, computers that are having hard drive catalog errors, and programs that suddenly quit. When I run Disk Utility First Aid on the drives, I am seeing lots of errors. I haven’t seen this many hard drive errors since early last fall. In fact, I have even had trouble with my own computers.
Click here to read more...
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Rethinking Periodic Maintenance.

There are lot of good sources of Mac information and there are some people who you come to trust and respect. The crew over at Macworld produce an outstanding web site and magazine and Dan Frakes, who joined the staff in recent years, is one of the people I regard as a true Mac expert.

The July issue of Macworld magazine has a series of very good troubleshooting articles. Much of the content has also been made available on the web site. Dan Frake’s article, Five Mac maintenance myths has brought quite a few comments. In reading them, I was compelled to add my own. This is what I wrote: Click here to read more...
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Does your computer do strange things?

One of the listservs that I read each day is the MacRogues On-Line Mac User Group and OS X DISCUSSION LIST. I while occasionally provide an answer, I am often frustrated that the all-text listserv format does not make it easy to "show" someone how to fix a problem. The topic that caused me to want to "show" the answer this time is the problem of screen flashing on Macs.

The message writer said "The screen will freeze before flashing a solid blue and then return to normal." Several people responded, most suggesting a hardware problem. Click here to read more...
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Know when to fold 'em!

Running a consulting business with my friend, Bob "Dr. Mac" LeVitus, can lead to a few strange nights! Since I live in the eastern time zone, our friends in the Pacific time zone are just getting to their personal computers about the time that I am getting ready for bed! Of course, since our Skype telephone number has a 408 area code, it can really confuse everyone!

The truth is that I may head up the stairs around 10 in the evening, but that does not mean that I put away my computer till a few hours later. I just love the convenience of a MacBook Pro, a good wireless network and Skype! I do some of my best reading and writing curled up in my bed. Of course, my husband is totally tied to paper, but who needs to hold paper to read and write these days! Click here to read more...
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Fragmentation - Do I need to De-frag my Mac?

There is nothing that causes more debate in a roomful of Macintosh geeks that the topic of hard drive defragmentation!

The most interesting part is that you can almost divide the room into the anti-defragging group vs. the "you must defrag" group based on the color of their hair!

Now just wait a minute--before you begin thinking age discrimination, you need to know that not all of us gray-haired people people are in the defrag camp, it is just that there are way too many of us there. Click here to read more...
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What is this SUID thing?

We get questions – lots and lots of questions over at Bob LeVitus Consulting. While many people really need help (and that's why we exist), there are some questions for which the answer is so simple, that I put up an entry here on my MacMousecalls blog.

In the case of SUID warnings, just what they are and how to fix them would require a LOOOONNNNGGGG explanation, but Apple Inc. provides an easy answer in its Technical Information Library article #306935 – just ignore them!
Click here to read more...
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