People are often surprised when their iPhone, iPod Touch or iPad develops a problem. We get quite a few calls for help in fixing these issues.

The first thing I ask is when the person last restarted the device. Just like any other computer, problems are often solved by simply restarting the it.

To restart your iPhone, iPad or iPod Touch, press the Power button for several seconds. Wait for it to turn off completely and then press the Power button for several seconds to turn it back on. Notice that I said “a few seconds.” It takes more than a quick push. On my iPhone 4, it takes 3 seconds, counted one elephant, two elephants, three elephants.

That solves many problems. Try a quick restart if your device is acting up.

Some problems are a bit bigger. They require a new copy of the iPhone software (the operating system) to resolve the problem. That is called a Restore. Connect your iPhone to your computer. Select the iPhone in the rightmost column of the iTunes application window. Then select the Summary tab in the main window.

You will see the Restore button in the middle portion of the main window. Clicking the button may bring up this dialog box:

In general, I usually let iTunes complete this backup. It can take a minute or two.

Once the backup is completed, you will see this box:

This is the one to think about. In order to restore the iPhone, iTunes must erase EVERYTHING that is on the device. Putting things back in place can take a bit, possibly several hours. This is NOT the procedure to perform when you need to be at a meeting, with your phone, in 10 minutes! It is not such a bad job if you can let it take place when you won’t be needing your iPhone for a while. I tend to restore iPhones and iPads at bedtime!

Let’s focus on the small print:

At the end of the restore, you will have two options. The first is to use the backup file that iTunes made to restore everything to your iPhone. Although it can take a while, it is pretty painless. HOWEVER, if the problem is not the iPhone software itself, but a problem in one of your data or settings file, restoring the iPhone from a backup will NOT solve your problem!

I have had several instances when erasing the iPhone or iPad and restoring it from the backup did not fix the issue. It was only solved when I set up the device as if it were brand new.

If you want to try restoring from the backup, click that button and sit back.

If you decide to do the complete replacement, you will loose all your preferences, game scores, and data. While this can be disconcerting. Many games such as WeRule, WeFarm and MyTown store your data on their server. You device only stores the login and password. Other games such as Solitaire City store all of your data on your device, so setting up again will mean that your high scores disappear.

In the case of things Evernote or DropBox, your data is stored on their server, so you will need to log in to retrieve it. If you are using applications such as Bento, be sure to sync your device with your computer before you do a restore.

If you have decided to leave your old data behind, then click “Set up as a new” iPhone, iPad or iPod Touch.

Sometimes if seems as though iTunes takes off on a run! To prevent that, scroll down in the main iPhone window until you see this area:

Click the box to manually manage music and video, then go to each of the tabs across the top of the iPhone window and make your selections.

Use the Apply button at the lower left corner of the iPhone window to begin the process of moving things back to your iPhone, iPad or iPod Touch.

If you are having a problem with your device and you want Apple to replace it, they will ask you if you have done a software restore and if you have set it up as a new device. If that does not solve the issue and if it is truly a problem, Apple will generally replace the unit if it is in the initial warranty period or if you have purchased AppleCare.

If these directions still seem intimidating, we can give you a hand. This kind of help qualifies as a tutorial. While our rate for troubleshooting at Dr. Mac Consulting is $120.00 per hour, tutoring costs $60.00 per hour. We specialize in hand-holding and we explain exactly what is happening as we work. Most important, we are extremely patient! Give us a call at 408 627-7577 or send us a message at urgentrequest@boblevitus.com.

--Pat

Tags Troubleshooting

While storing notes about people or companies in the Address book on the Mac (or in Contacts on the iPhone) makes perfect sense, some information just doesn't belong there.

For example, I am taking a Frontier Airline flight to Macworld later this week. I received a confirmation email from Frontier after I booked my flight:

While I might put the telephone number and URL for Frontier in Address Book, information about my flight to San Francisco would be easier to locate in iCal or the iPhone Calendar. I used copy and paste to put the information into iCal:

Then I waited for MobileMe to sync the information to my iPhone:

One of the most interesting things is that although the links from the email do not appear in the iCal event, they are visible and available on my iPhone. The links open to Google maps in Safari. Just think of how convenient it could be to have such easy access for maps to hotels, restaurants etc.

Note that I edited the screenshots to remove personal and identifying information from the images above.

Both Bob LeVitus and I will be at Macworld later this week. Look for blog posts, Twitters and updates as we learn about new products for the Mac, iPhone and iPod Touch. I will be traveling with my husband, Ron--if we don’t get snowed in by yet another DC storm.

--Pat

Tags ICal, iPhone, Internet

Oops! I just closed my Safari window instead of sending it to the Dock.

Does this ever happen to you? It occasionally happens to me--and there is a way to re-open the window.

Go to the History menu. Choose "Reopen Last Closed Window".



While the window will reopen, the items under the Back icon have disappeared. Use the lower part of the History menu to find those items.

--Pat

Tags Safari

Safari 4.0 made a few changes in the toolbar at the top of each web page. Some of the changes were easy to accept, while others caused more than a few negative comments.

One thing that disappeared was the blue progress bar that showed in the URL or address window at the top of each page. I don't particularly miss it. Perhaps that is because I did not pay too much attention to it. Instead, I use the Status Bar that can be added to the bottom of all Safari windows.



There is a good chance this piece is missing in your Safari window.



Check your View menu. If it says, "Show Status Bar," then you will not see it at the bottom of each window. If it says Hide Status Bar, then it will be present in each window.

This Status Bar can show you the address for links:



And it can show you the progress made in loading a web page:



Sometimes, the page will have stopped loading, but the count of completed items will indicate that the page did not completely load. This is usually called a server error." You can attempt to load the rest of the page by clicking the Reload icon that shows at the end of the address bar. Sometimes that will cause the missing items to appear. If they don't you may want to check the page with a different browser or later in the day.



While the status bar is pretty small, it can be very useful in web surfing.

--Pat

Tags Safari

Yesterday I blogged about the Safari toolbar. If you read that post, hopefully your toolbar contains at least a few extra icons.

Another thing that I see as I work with client's computers is the default Apple homepage. While it is not terrible, it is pretty useless. Your homepage should be something that you WANT to read when you open Safari.

For many years, I used a page from Excite. Other similar pages include Yahoo.com and iGoogle, These can be personalized to include things that were of interest to the reader.

Recently I have been using Google News. Once again, it can be personalized and its content changes frequently throughout the day.

Some of my clients prefer a large newspaper such as the New York Times, the Washington Post, or the Houston Chronicle. Other favorites include the Los Angeles Times, the San Francisco Chronicle or even the San Jose Mercury News. Still others prefer the Wall Street Journal or the Financial Times.

For the real geek, you might enjoy MacDailyNews, The MacObserver, Macworld, or The Loop. Let's not forget Macsimum News, TUAW, ArsTechnica and CNET. A great page that aggregates these and even more is MacSurfer.

If you have a favorite hobby or special interest, think about a page with daily new content.

First, open the page that you have chosen. Open the Safari > Preferences > General menu to make your choices.



Click the "Set to Current Page" button to change the page.



Some Mac users would prefer to use something other than a homepage. Click the "New Windows open with" button if you would prefer something else:



The nice thing about being a Mac user is that there are lots of different choices available--and you can make new choices easily.

Happy Web Surfing!

--Pat

Tags Safari

I see lots of Macintosh computer users using Safari. And I see lots of them using the Safari toolbar just the way it came.

We all know that Apple is a minimalist company when it comes to esthetics--but minimalism doesn't make Safari easy to use. It is bare! There is no home button, no print button, no resize button.



This is my Safari tool bar. Look at all those strange icons. Those strange icons make it so easy to really use Safari.



So, how did I put them in my toolbar? I used View > Customize Toolbar…



This is window you will see:



At the bottom of the window you will see the default toolbar. Above it, you will see lots of icons that you can add to Safari. Drag the icons up to the Safari toolbar. Click the Done button in the lower right corner when you are finished. While you may not want to add all of them, here are several that you may want to add.

First, add the Home button:



Click it and you will return to the page that first opens when you start Safari. That can be any page you like--and that will be the topic of another blog post!

The Zoom button is very useful:



It allows you to instantly make not only the text, but also the graphics bigger (or smaller) on a web page. Now that my eyes are over 40, I find this to be very useful.

Two more icons that I find to be very useful are the Mail and Print buttons:



Since I do most of my news reading on the web these days, and since I frequently want to send a web page address to someone, this Mail button is very convenient. It opens a new message window in Mail with the subject and the web address already in place. I only need to address the message and write a quick note:



The Print button opens the Print window. While I could just print the page, instead, I usually make a PDF of the page and file it away in the appropriate place on my computer.



If your Print window looks different than mine, you need to click this disclosure triangle to see the really useful Print window shown above:



There are lots more buttons that you can add to the Safari toolbar. Do some more exploring. You can always go back to the View > Customize Toolbar… window to add or remove them.

--Pat

Tags Safari

After a bit of Twitter reading, my screen often looks like this:



I haven't taken time to count, but a quick view the Window menu in Safari shows lots of open windows:



I am sure thre are lots of other hidden windows since there are a dozen open applications on my computer.



Mac OS X 10.6 Snow Leopard makes it easy to see the windows associated with any application – just click and hold on the application icon in the dock:



But how do you close all those windows without clicking on all those red dots? Use the Option key! To close all the windows associated with an application, hold down the option key and click one of its windows. It's a fast way to get rid of desktop clutter – and you are still protected from closing items that have not been saved:



Want to learn more about your computer? Book a tutorial session with Dr. Mac Consulting! We have special software that allows us to see and even control your computer. The cost is $60 per hour and we have never heard a dumb question!

--Pat

An update to the Macintosh operating system sometimes leads to complaints. That was certainly the case in iCal in Mac OS X 10.5 Leopard. Suddenly it became much more difficult to edit events. There had been a "drawer" at the side of the calendar in Mac OS X 10.4 Tiger that made it easy to quickly edit events.

In Mac OS X 10.5 Leopard, the drawer was replaced by a pop-up. This pop-up remains in Mac OS X 10.6 Snow Leopard



While it is useful for adding the event, making changes with it is inconvenient, especially if you are making multiple ones. To make changes with it, you must double-click on the event in the calendar, then click the edit button. If you wan to change another event, you must repeat this action:



Apple must have heard the complaints because they have added a new Edit menu item, Show Inspector, in Snow Leopard:



The iCal Inspector does not have an edit button. You can make changes by simply clicking on an item. If you need to make changes in another event, just click on the event and continue editing.



There are lots of new, hidden features in Snow Leopard. Check back soon for more tips.

-- Pat

Tags Snow Leopard, ICal

One of the least-understood things about Snow Leopard is its dropping of support for PowerPC processor-based Macs. Let's take a quick look at the issue.

First of all, let's divide PowerPC into its two components, hardware and software.

Hardware

Over the life of Macintosh computers, there have been three different chip types.

The first Macs used Motorola 680x0 chips. They are also called 68K Macs. These chips were used in the Compact Macs, the Macintosh II series, the Macintosh LCs, 500s, Centris, Quadra, and Performa computer with 3 digit names, and early PowerBook computers. Apple discontinued using this chip in 1996. Mac OS 8.1 was the last operating system that could run on 68K Macs.

The Motorola PowerPC was the next processor line to be used. They were used in a wide variety of computers with these chips were produced from 1996 until August 2006.

Apple introduced the first Intel chip based Mac, the Mac Pro in August of 2006. This line of processors is still in use today and it will be used for the future.

It is the PowerPC (and 68K) hardware that cannot use Mac OS X 10.6 Snow Leopard.

Software

The other use of PowerPC is its programming code. It is included in many of the applications that you are using on your Mac today. That element of PowerPC is not being dropped in Snow Leopard

When Mac OS X 10.0 was released in March of 2001, Apple included the Classic evironment, – translation software, that allows applications that were compiled for Mac OS 9 to run in Mac OS X. That feature was available until Mac OS X 10.5 Leopard was introduced in March of 2005.

When the Apple moved to the Intel processor from the PowerPC they introduced Rosetta which allowed code written for the PowerPC processor to be run on Intel processors. Although we do not expect Rosetta to be around forever, there are many applications that are still being used that contain PowerPC code. One group of applications that comes to mind is the Adobe CS3 suite. Another is AppleWorks, and still another is Quicken 2006.

How can you tell what kind of applications you have on your computer? The easiest was is to use the System Profiler. The easiest way to get to it is through the More Info… button in About this Mac:

It will look something like this when you open it:

Locate Applications in the left column and click on it:

Notice the scroll bar indicates that there is a lot of the window that is hidden. Use the re-size tab in the lower right corner to drag the window until it is much wider:

You can change the size of columns by dragging on the line in the column header:

You can change the order of columns by clicking on the column title and dragging it to a new location:

You can change the sort by clicking a different column:

You can change the sort order by clicking the small arrow at the right end of the column:

Taking a look at my list of applications, you can see that I have several different types:

My Quicken 2006 is really old in software age. Parts of it will even run on a 68K Mac! I need to replace it, but I am waiting on Intuit to release a new version of Quicken (hopefully Quicken 2010) soon!

Many of my PowerPC applications are parts of Adobe CS3, which I will retire when Adobe CS5 is released. However, scrolling through the list, I have found a number of applications that I will be deleting. Do this cautiously! Make sure that the item you are deleting is a stand-alone application--that is not a part of something like the Adobe CS3 suite!

PowerPC applications run in Rosetta.

Still another kind of application is Universal. These applications contain code to run on both PowerPC Macs and Intel Macs.

These applications include both PowerPC and Intel versions of the code. When a x is present in their Get Info window, tney rely on the Rosetta software. If you have an Intel Mac, you do not want to be running apps using Rosetta.

The last kind of application is Intel. These will only run on Intel Macs. Many of these applications were added when I upgraded to Mac OS X 10.6 Snow Leopard. These may be are smaller (because they do not contain the code for PowerPC) and many are much faster because they run in 64 bit mode. (I will talk about this in a future blog entry.):

So, do you have to get rid of Classic or PowerPC applications? Not necessarily. My Classic version of Quicken is hidden deep inside the Quicken 2006 package. If I remove it, I might break my ability to run Quicken 2006, so I plan to just leave it alone. I have plenty of room on my hard drive and it takes up only 10.7 MB. The slash through it means that it will not launch on my Intel Mac:

I will be keeping an eye on my PowerPC and Universal applications to see if they have been updated. Over time, developers will release newer versions without the PowerPC code. They will be smaller and they should run faster.

However, in my quest to improve my computer usage, I frequently ask myself--

Am I spending my time working on my computer -- or with my computer?

I have noticed that many computer users spend most of their time tweaking the little things while photos, blogs, movies, email and even work are pushed to the side. Someday all of us will stop using our computers. What will be your legacy? I hope mine includes memoirs, photo albums, movies and projects to pass on to my children and grandchildren! They won't really care how clean or fast my computer was!

If you need some help with your computer -- or help learning to do new things, consider booking a tutorial session with me at Dr. Mac Consulting. The cost is $60 per hour and we will cover just what you want to learn. Give us a call at 408 627-7577 or send us a message at urgentrequest@boblevitus.com.


--Pat

Tags Snow Leopard

Whenever Apple releases a new version (or even an update) to the operating system, all sorts of strange things seem to happen. While some problems can be blamed on a bug in the newest software, other issues occasionally appear, but it is difficult to point to a cause for them.

I have seen several reports that the trash can take forever to empty in Snow Leopard. However, I have not seen it happen on my computers or those of any of the clients of Doctor Mac Consulting.

So, what is causing the problem, and how can you fix it?

When you put a file into the trash and use the empty trash command, your file is not really erased. Instead, the name is removed and the space is marked as available in your hard drive's directory file. The file can be recovered if that area of the hard drive has not had a new file written to it.

Sometimes users want a file to really be deleted. They want to make sure someone cannot easily recover the file. In Mac OS X, there is a Finder command to securely empty the trash.

Since there is an ellipsis at the end of the phrase, a dialog box will appear:

But, just what does Secure Empty Trash do? It writes 1's and 0's over the information in the file eight times. If a file is large, or if there are many items in your trash, that can take a LONG time!

Some people want every file that they throw away to be securely erased. There is a finder preference to do just that:

If the check is present, be prepared to wait--and sometimes wait--and--wait--and--wait!

If you only occasionally want a file to be securely erased follow this procedure:

1. Empty the trash.
2. Place the file to be securely erased into the trash.
3. Use the Finder > Secure Empty Trash… command.

Until just a few years ago, data that was over-written eight times was considered to be unrecoverable, even for government security purposes. However, today they require 32 overwrites for a file to be considered unrecoverable.

Mac OS X Snow Leopard has lots of hidden new features. While there are lots of articles and resources available, some of us learn better with hands-on learning. If you would like a bit more help, consider booking a tutorial session with me at Dr. Mac Consulting. The cost is $60 per hour and we will cover just what you want to learn. Give us a call at 408 627-7577 or send us a message at urgentrequest@boblevitus.com.

--Pat

Tags Snow Leopard

In my last blog post, The Option key does even more in Snow Leopard, I told you about a cool new feature that I found in Mac OS X, 10.6, Snow Leopard.

Since holding down the Option key brought up a whole new Sync menu, I wondered what other secrets might be hidden in the Menu bar. I started with the Spotlight icon:

Without Option key:

With Option key:

There's no change here. Let's try the clock:

Without Option key:

With Option key:

There is no change here either. Maybe I'm on the WRONG track? Let's try one more, the Battery icon.

Without Option key:

With Option key:

Now we are getting somewhere! Holding down the Option key caused the battery condition to be reported. Since I had no idea what might be reported if the condition was not normal, I did a bit of searching. I went to the Apple Support page for Snow Leopard at http://www.apple.com/support/snowleopard/. I entered "Mac OS X 10.6 Snow Leopard battery condition" in the Search Support box:



I was lead to an article, Mac OS X v10.6: About the Battery menu bar extra for portable Macs. You can find it at http://support.apple.com/kb/HT3782.

On to the Volume icon:

Without Option key:

With Option key:

This is pretty neat! I can actually change the sound inputs and outputs without opening the Sound Preferences. This can be important if you use a microphone, headphones or an external speaker.

Let't try the AirPort icon:

Without Option key:

With Option key:

This is some seriously cool information. It's a bit geeky, but it will be really helpful in troubleshooting AirPort connection issues.

On to the TimeMachine icon:

Without Option key:

With Option key:

This is an interesting one! I will have to check out this feature. Does that mean I can recover files from other computers on my network that are using different backup drives?

I also checked out Displays, iChat, and Keyboard. The Option key did not cause changes in those.

I have lots more to explore in Snow Leopard, but this is enough for today! I hope you are enjoying Snow Leopard if you have it installed. If you are waiting, just look at all the hidden new features!

Pat

Tags Snow Leopard

There is one good thing about being an early adopter of Mac OS X 10.6, Snow Leopard! Right now there are so many tips, hints, Twitter messages and Web articles being written, so there are many sources for learning about its new features.

Last night I read a Twitter message (I wish I had saved it) that mentioned that you could learn lots of information about your last sync by holding down the "Option" key while clicking on its icon in the Menu Bar. Let's explore this tip.

First, you will need a MobileMe account. Don't have one? You are missing one of the Mac platform's best features, the ability to synchronize information between your Macs, iPhones, the Web and even PCs. Check here for more information. If you have MobileMe, read on!

The icon for Sync looks like this -- if it is in your Menu Bar:

If it is not there, you can add it by opening System Preferences. Here are three different ways to open them:

Locate the Mobile Me icon:

Click on it, then choose the "Sync" tab. There is a checkbox in the lower left corner of the window. When there is a check in that box, the Sync icon will appear in your Menu bar.

If you click on the icon in the Menu bar, it will look like this:

If it is in the process of synching, it will look like this:

If there is a problem, there will be an exclamation mark in the middle of the icon and the problem will be noted in the box (Sorry--I forgot to capture that one!)

So, what's with the Option key?

Hold it down while clicking on the Sync icon in the Menu bar and you see this:

There is a lot to explore here! I am particularly interested in Sync Diagnostics… and Reset Sync Services…, but it's time for me to get busy. Check back soon for more Snow Leopard secrets and try holding down that Option key while clicking on more of the Menu bar icons!

--Pat

Tags Snow Leopard

My transition to Mac OS X 10.6, Snow Leopard has not been entirely trouble-free. While I await the release of Bob LeVitus new book, Mac OS X Snow Leopard For Dummies, I am doing a bit of searching to find features that have moved in this new version of the Mac OS.

One feature that I use every time I write an entry for this blog is "Start Speaking Text." This useful command means that my computer will read text that I select to me. When I am editing a new post, I will often read over my mistakes. But when the computer is reading the text to me, I can spot errors in what I have typed and I can hear places where what I have written is awkward or unclear. I also use this command to have text from the Internet and emails read to me.

Getting to this feature was not easy in Mac OS X 10.5, Leopard, but I had learned how to get there:
Click here to read more...

Tags Snow Leopard

I spent the last week on the Outer Banks of North Carolina with our extended family. Seventeen of us spent 7 days at a beautiful beach house. We swam, played on the beach, did some sight-seeing, ate – and we “computed.”

In taking our family to the beach we packed 6 Mac laptops (and two Windows PCs), 6 iPhones (plus 3 Blackberries and 3 assorted cell phones), a Nintendo Wii, 3 Nintendo DS and at least 4 iPods.

While we did not spend our entire week with the “electrons,” our family was certainly “connected!” Add 11 digital cameras to the mix, and our days were well-recorded.

Taking all those electronic devices to the beach and expecting them to work requires a bit of packing. Since six families were involved, there were a few “forgotten cords, cables, and adapters.

Let’s make a quick checklist to help you pack for your next trip.
Click here to read more...

I gave our old PowerBook to my 90 year old aunt several months ago. This has been a true adventure for her as she had never really used a computer before. Actually, I gave her the computer, an older AirPort Extreme, a printer and even an iSight camera. Aunt Lee lives in California--and I am in Virginia, so we have used iChat screen sharing many times as I teach her more about her computer.

The other day I sent her a link to one of my favorite blogs, Bakerella. If you have not seen it and you enjoy baking or cake decorating, this is a wonderful site. Aunt Lee discovered a recipe for Lemon Bars. Of course, she needed a printout to use while she cooked.
Click here to read more...

Tags Internet, Safari, PDF

Did you read Part 1?

There can be lots of other problems with Internet connections besides those listed in Part 1. While that article dealt with problems that affect both wired and wireless connections, today we will focus on wireless problems.

Years ago when I bought my first Apple AirPort, no one else around me had a wireless Internet connection. My PC neighbors were amazed that I was able to be on the Internet without having a cable connected. Some of them eventually bought wireless set-ups of their own and they were stunned by the difficulties in setting up their new routers while my AirPort made the task so easy.

After a time things began to get ugly. Instead of being able to “see” one wireless network, I had several to choose from in my AirPort menu item. Soon I began having problems with drops in my AirPort signal strength and sometimes I could not even “see” my own network! Click here to read more...

Tags Internet, Troubleshooting, WiFi

You know the drill.

You launch Safari and all you see is a spinning beach ball. Or you’ve been away from your computer and then you come back to go to a web page. All that you get is a spinning beach ball.

So what is going on?

Why can’t you get that web page?

Did your computer mess up--again? Click here to read more...

Tags Internet, Troubleshooting, WiFi

The latest sales figures from Apple show that more and more people are using a portable computer as their primary machine.

My last four “main” computers have been Apple laptops. I bought a G3 iBook in May of 2001. It was replaced with a 15” PowerBook G4 in the fall of 2003. Then I bought a Core 2 Duo 17” MacBook Pro in late 2006. I recently purchased the new unibody 17” MacBook Pro.

During my years of ownership I have changed from a computer lab environment to being on the road every day and now to working from home.

Each setting required spending at least some time running my computer from the battery instead of from the power adapter. During some days I found myself eeking the last bits of energy out of my battery, so I have learned ways to stretch battery life to its fullest potential.

So how do you make a battery charge last longer? Click here to read more...

Tags MacBook, MacBook Pro, Battery

The emergence of a new star in the Britan’s Got Talent show last weekend has captured the imagination of the entire world. Susan Boyle has won the hearts of fans everywhere and many of us want to share her story with friends and family.

http://www.youtube.com/watch?v=9lp0IWv8QZY&fmt=18

There are several ways to capture YouTube videos. While some are geeky and complicated, CosmoPod, an inexpesive software package, makes the task quick and easy. Click here to read more...

Tags Safari, Internet

There are lots of iPhone screenshots appearing on the web these days! It seems as though everyone wants to know about the changes coming in the iPhone 3.0 software.

Carl, one of our Dr. Mac Consulting clients sent me a tweet :



The ability to make screenshots was added in the iPhone 2.0 software. To make a screenshot: Click here to read more...

Tags iPhone

There is some great information available on the web! Do you to save it for future reference and further study?

I do! I often use that information to learn a new technique. I also use it to prepare presentations for my user group, teach a class, ore even write a blog post.

Most of the information that I save will never be printed out. I will read it on my computer screen. I will want to be able to search the information. I will want the option to add comments or highlighting and I want to preserve the links in the article. I might also want to be able to combine several articles into a single document. Click here to read more...

Tags PDF, Preview

One of the effects of my being a consultant with Bob LeVitus Consulting is that I get a window into the habits of Mac users that most writers never see.

Today brought an interesting email from one of our clients:

Pat, I have made this mistake over and over. When visually looking at your iCal in monthly view, the appointments hug the left side of the date box and (it) is confusing as the date next to the text is the previous day. I can't begin to count the mistakes I had made by looking at appointment and seeing the date next to it (date is right justified). Is there some setting that can either move date to right or appointments to the left. It is visually wrong and quite unlike Apple.

When I take a look at my calendar, it is difficult to see the problem:
Click here to read more...

Nicole asked a good question in her recent comment:

Hi Pat,

This is an older post but hopefully you may get this: I see in this post you say that the default for TextEdit's highlighting color for the Find function is yellow.

Well, when I restore to default the color I get is this almost invisible pale blue-gray. Which makes "finding" tend to involve lots of squinting and hunching and glaring at my page. Why won't the default color yellow work as my Find default? I'm on a MacBook 10.4, if that helps. Click here to read more...

At about this time yesterday morning I was delighted when I heard a knock on my door and saw the FedEx truck in front of my home.



My new 17” MacBook Pro had arrived! It was time to begin my new adventure. Click here to read more...

It wasn’t that many years ago when a computer was a nicety instead of a necessity. Of course, that was before the Internet became the center of communications for us.

Think of the changes! Click here to read more...

In the last blog post I discussed Services, a technology that allows applications to interact to share common dictionaries and tasks. While that post dealt with grammar and spell checking turned on through the Preferences in TextEdit, there are far more Services that can be shared between applications.

Under each application’s menu is a sub-menu called Services. Click here to read more...

There have been lots of Twitter tweets in the past two days about editing writings. While some of the comments have been about correct word usage, other comments have been wishes for someone to be an instant editor--always available to do a quick check of what has been written.

As the mother of five children I had built-in readers for many years. Now, they are all off on their own and I can’t for them to come home to read my writings. My husband is usually available in the evening, but that is seldom convenient. I need an in-home editor – and I have one! Click here to read more...

When a new version of software comes out, it is a good time to learn about its new features. However, it is also a great time to review features that you may have missed or forgotten about.

This has certainly been the case with iPhoto ‘09. I really love the Faces and Places additions. I am excited by the updates to the Edit features and because I am looking through photos that I may not have viewed in a long time, I am finding photos that I want to print out, edit, and even add to my web pages.

One of the iPhoto features that many users may not be aware of is the ability to edit photos in different picture editing program simply by selecting the photo and then clicking the Edit button in the toolbar at the bottom of the iPhoto window.
Click here to read more...

There is a “magic” key on your Macintosh keyboard. Have you ever seen it? It sits in the bottom row of keys, but it doesn’t say Magic. Instead, it is labeled Option.

While this little key sits quitely between the Control and Command keys, you may not have discovered its hidden powers. Click here to read more...

Do you know where the nearest Starbucks is? I don’t -- I am not a coffee drinker, but when out of town friends arrive, that is a frequent question.

To find out where a particular store or restaurant is located near you, type in its name and your zip code. Google will return a map the addresses of locations near you, and even telephone numbers. Click here to read more...

I wrote a blog entry back in November in which I talked about formatting documents. For that entry I used TextEdit. That entry focuses on the differences between word processing and using a typewriter. I worked with a client this week who uses Pages, a part of Apple’s iWork suite. Since the tools for paragraph setup in Pages are a bit different from those in TextEdit, let’s take a look at the tools in Pages. In the coming weeks I will try to do blog entries about the process in Microsoft Word and even AppleWorks. Click here to read more...

I was listening to a recent episode of a friend’s podcast earlier this morning. He was discussing Macworld and his experiences there. Unfortunately he had a bit of trouble with his hard drive. I still have not finished listening to the podcast, but I just had to stop to write this blog post. Click here to read more...

I am a real fan of timelines. I frequently find myself making them to keep track of all sorts of things.

Right now, I have one for our family. I have recorded the dates of significant events in our lives. I find this very useful in my project of getting all of our family photos and mementos in order. Many of our early family photos have no dates on them and most are in boxes instead of albums, so as I sort new ones, I find myself adding lots of dates to my timeline. Click here to read more...

You know the drill. You compose an email and send it out--and then suddenly you get a message like this one in your mailbox:
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December 2???

Where did the year go? Have you started your Christmas card list? Would you like to print the envelopes out easily?

Getting ready to send out the cards can be a lot easier if you spend some time getting ready, then use your computer and printer to streamline the process.

The first task is to clean up your address book a bit.
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When I got my new iPhone back in July, I was amazed how quickly I could run the battery down! Just talking to a few people, watching a video, playing a game and checking my calendar left a dent in my battery. A day of heavy use meant I had to go running for my charger.

It was time to get energy smart! Although each successive version of the iPhone software has caused the battery to go longer between charges, I quickly found that some power management techniques would go a long way in assuring I had enough battery life to not worry about my iPhone going dead.

Here are some things you can do to increase the battery life of your iPhone. While doing all of these things will give you the longest running time for your iPhone, just implementing one or two will help. For each technique, I will list all the steps, so some pictures, particularly those of the home screen and settings window will be repeated several times.
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Tags Battery , iPhone

Far too many of us learned to format our writing using paper and a pencil. Remember learning to write in kindergarten – or maybe first grade? My teacher taught us to put our index finger at the left border of the paper, then to start writing beside it.

When I took typing in high school, my teacher told us it press the space bar 5 times, and then begin typing. If we were using one of the fancier typewriters, there might be a tab key. It automatically skipped forward five spaces… Click here to read more...

I do my best and most consistent blogging if I write my entry before I begin my day. This morning I was reading the latest TidBITS Talk messages and today’s topic was the question posed in the first message I read:

I have been asked that same question several times in the past few days, so I know some of you probably have had the same problem. And even if you knew the answer, it is pretty easy to forget some of the tiniest details of the Mac OS X interface.

Do you see that tiny little “jellybean” in the upper right corner of the window above? That little tiny icon is the source of the problem! Click it and the toolbar is gone – just gone! Click it again and the missing icons will quickly reappear. But if it has been a while since you accidentally clicked that jelly bean, it can sure make simple tasks difficult!

Of course, not every window has a toolbar at the top. If there is no toolbar, there is no jellybean:

Here are some other windows with toolbars and jelly beans. This one is Pages:

This is Word 2008:

Even more interesting is the Finder window. When you click the jellybean, the left sidebar also disappears:

Next time the icons are “just gone,” remember the jellybean!

Pat

There has been a search function in iCal since it was released. It works by typing in a few letters that are in the title of the event into the search area at the top of the iCal window. You will then see a list of events with those letters in their title at the bottom of the window.

But, how can you make a list of events from one or more calendars?

First you need to select the specific calendar (or multiple calendars) by selecting them. You can show or hide calendars events by checking or unchecking the box by the calendar’s name.

Now, if you want a list of events, how do you get that?…
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Okay – I will admit it – I am not a member of the under 20 crowd, I am not a member of the under 30 crowd, I am not a member of the under 40 crowd. But that is as far as I will go.

My five children fall into some of those age groups, and they are much more likely to embrace new technologies a bit more quickly than I do. However, being a technologist means that I have to stay current to help you.

One of the newer things is text messaging. Everyone under 30 seems to just get it, and those over 50 probably need a little help in figuring this one out.

Three of my children don’t have land line telephones. Their cell phone is the only way to reach them. They also attend lots of meetings and appointments when having their telephone ring is not appropriate… Click here to read more...

There is a bug, either in the software for the iPhone or in iTunes that may cause applications on the iPhone not to update properly. I started to write this post several weeks ago, but decided to wait until the iPhone 2.1 software update was released to see if it fixed the problem. The new software has been released – and I am still having issues, so I suspect some of you are too.

This is the easiest way I have found to get iPhone and iPod Touch applications to update properly… Click here to read more...

Recently I have taken part in several online discussions about MacBooks and MacBook Pros and just what to set them on.

In each discussion, various objects and surfaces have been suggested as the perfect thing to keep under a portable computer. Notice I did not call them laptops. These days Apple and most other manufacturers call them portables. They get to hot to comfortably rest them on your lap!

There were lots of suggestions for different articles to place under the computer. One gentleman suggested placing the computer directly on a wooden desk and rationalized that the desktop would act as a heat sink. Another woman said she uses her MacBook sleeve, made out of wetsuit material, to protect her legs from the heat. Another person said they use a thick coffee table book. All of these suggestions are BAD ones!…
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In my last blog post, I explained where paper sizes are stored and gave you an exhaustive list of papers and envelopes along with their sizes. That post took forever to write since I had to make sure that all of the sizes were expressed in decimals.

I hope you checked out a few print dialog boxes. If you did, you probably found that there are lots of papers and sizes that were listed, but your applications did not have them in their list…
Click here to read more...

There are lot of good sources of Mac information and there are some people who you come to trust and respect. The crew over at Macworld produce an outstanding web site and magazine and Dan Frakes, who joined the staff in recent years, is one of the people I regard as a true Mac expert.

The July issue of Macworld magazine has a series of very good troubleshooting articles. Much of the content has also been made available on the web site. Dan Frake’s article, Five Mac maintenance myths has brought quite a few comments. In reading them, I was compelled to add my own. This is what I wrote: Click here to read more...

We have a new client. He bought a new iMac and somehow, the person who helped him install his new computer managed not to move any of his files or old applications such as AppleWorks.

That technician should be drawn and quartered! There are always things that need to be moved to a new computer and leaving a client without his "past" is cruel and heartless!

One of the things this gentleman is missing are his templates as they were called in AppleWorks or his stationary pads, as they are called in Mac OS X.

Are you still using AppleWorks? It will run in Mac OS X Leopard, but it is so ancient that it is probably past time to put it out to pasture. It must be run in Rosetta these days, and that makes your newer computer work much harder. Newer products take advantage of the features built into Mac OS X such as the ability to search a document using Spotlight and to view a document in the finder without opening the application itself. Applications that run natively in Mac OS X use common interface elements such as FontBook and the ColorPicker as well as Inspectors which make it much simpler to use advanced commands and features. Click here to read more...

Darn, this getting older is not much fun! Back when I turned 40, I began to notice that small type was getting harder and harder to read. That was just a few years ago, but sometimes I land on a web page that must have been produced by someone with unbelievable visual acuity!

Sometimes it is not the whole site, but just a particular section: Click here to read more...

One of the listservs that I read each day is the MacRogues On-Line Mac User Group and OS X DISCUSSION LIST. I while occasionally provide an answer, I am often frustrated that the all-text listserv format does not make it easy to "show" someone how to fix a problem. The topic that caused me to want to "show" the answer this time is the problem of screen flashing on Macs.

The message writer said "The screen will freeze before flashing a solid blue and then return to normal." Several people responded, most suggesting a hardware problem. Click here to read more...

It is always fun when Bob LeVitus comes to Washington DC. This year he will be doing two days of seminars for my user group, Washington Apple Pi.

These seminars will be much like attending his seminars at Macworld Expo, except the price is MUCH cheaper!
Click here to read more...

The day I installed Mac OS X 10.5 Leopard was a bittersweet one for me. I had come to rely on a little tool, Mail.appetizer, to make sure that I immediately saw any messages coming into my Bob "Dr. Mac" LeVitus Consulting email mailbox. Unfortunately, the old version broke in Leopard.

Because Mail.appetizer was a beta application and it had not been updated since July 2005, I held out little hope of seeing a new version coming soon.

This morning I received a message from Stefan Schüßler of Bronson Beta, the developer of Mail.appetizer. He has just released a new version that works with Leopard Mail! It is still a beta, but it seems to be very stable. Click here to read more...

There is nothing that causes more debate in a roomful of Macintosh geeks that the topic of hard drive defragmentation!

The most interesting part is that you can almost divide the room into the anti-defragging group vs. the "you must defrag" group based on the color of their hair!

Now just wait a minute--before you begin thinking age discrimination, you need to know that not all of us gray-haired people people are in the defrag camp, it is just that there are way too many of us there. Click here to read more...

Eventually, in the life of every Mac user, that "something" disappears. In the case of Terry, a recent potential Bob LeVitus Consulting customer, it was the loss of the Quick Look Button in the toolbar of each window.

Now, while we are in the business of making money by fixing people's computers, answering question and giving tutoring sessions, there are many questions that are so easy to answer that we simply cannot charge for them.

Bob answered this one, using a great new program, Skitch, to take a screen shot and annotate it. These were his instructions:
Click here to read more...

We get questions – lots and lots of questions over at Bob LeVitus Consulting. While many people really need help (and that's why we exist), there are some questions for which the answer is so simple, that I put up an entry here on my MacMousecalls blog.

In the case of SUID warnings, just what they are and how to fix them would require a LOOOONNNNGGGG explanation, but Apple Inc. provides an easy answer in its Technical Information Library article #306935 – just ignore them!
Click here to read more...

Back in elementary school, we learned to write dates by putting the month, then the day, then the year. That date form works just fine for things like letters, and although it was a little inconvenient, it works just fine for hand-sorting things like checks. But it is terrible for sorting things by date on a computer.

While many things can best be sorted by a title, many items that we store on our computer work best by date. For example, each time I buy something on the Internet, pay a bill, or receive a password, I make a pdf of the document and store them is a folder that I call Passwords and Receipts.
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I recently helped a newcomer to the world of word processing. Her techniques were definitely rooted in the days of the typewriter and applying the rules for document layout that she had learned so many years ago definitely made editing her documents difficult!

The first problem was centering a title. In typewriter days students were taught to position the carriage in the center of the platen and then to spell out their title in their head, pressing the space bar once for every two letters in the title. Gosh, that sounds like a bunch of techno-babble. I am not even going to try to explain it. Instead, lets take a look at the modern universal sign for line placement. This screen shot is from TextEdit.
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I am so old that back when I was in high school learning to type, a computer took up a whole room. To type a school paper you used a typewriter, a device that many of today's children may never have seen).

Much of a typing class was spent learning how to lay out a document. Students learned the rules for spacing, paragraph format and page layout. Times have changed with the use of computers and word processing software, but many of the old-time rules are still used. Unfortunately those rules help to produce documents that are impossible to correctly format in a modern word processor. I will take a look at some of those old rules over the next few blog entries and show you the current way to handle text in a wide variety of applications.

We will begin with spacing after punctuation marks such as periods, colons and semicolons.

Back in the days of typewriters, most had a "well" of bars that contained the letters. Click here for a picture. Each of these bars were the same width and so all letters produced by the typewriter were the same width. The font produced by using the typewriter is called a monospace font today. Here is a example of what type would have look like along with the same line in a proportional font Click here to read more...

One of the really nice features of Mac OS X is the system-wide dictionary that is available in all applications that are written in Cocoa, Apple Inc.'s programming environment for programming.

For you, the end user it means that when you make a spelling error, the same database is used to check the spelling of a word. This means when you add a word to your user dictionary in an application such as Mail, that same user dictionary is used to check the spelling of the same word in TextEdit, Pages, Keynote and a wide variety of third party applications.

For example, each time I type my last name, Fauquet, it is underlined with red dots as shown in the illustration below. Click here to read more...

After I installed Mac OS X 10.5 Leopard, I spent some time learning my way around the new operating system and assessing its features. One thing that really did not impress me is Quick Look. My daily working computer is a 17" MacBook Pro.

I make use of every inch of my screen real estate. I keep several application windows open and position them carefully so that I have instant access to the tools I need. While some users enlarge every window to fill their screen, I keep windows large enough to be useful, but small enough that I can move between applications by simply clicking in their window. Click here to read more...

Don't you just hate it – you get an email with a link – maybe lots of links. You decide to visit them, but some of them just don't work.

There are several things that can cause a link to break: Click here to read more...

Do you remember back to the days of Mac OS 9 – and probably 8.5 – when we could have a printer icon sitting on our desktop?

Now, that was a pretty cool trick. If you had a document to print, you could just drag its icon over the desktop printer. The document would print without opening the application and choosing the Print command in the File Menu.

The feature is back in Mac OS X 10.4 Tiger and it is even more useful! It is a great way to deal with documents that you print on a regular basis. For example, directions to your home or office, a favorite recipe, or perhaps some sort of form like a cover sheet for your fax.

Unfortunately, if you are trying to adopt that clean desktop look for your Mac, it is one more thing to clutter it up. There are several alternate things you can do to give you the functionality of desktop printing while keeping the clutter down and we will discuss those after we have made a desktop printer to try out.
Click here to read more...

Remember the good old days? Computer screens were no bigger than 640 x 480 pixels, we generally had only one window open, our eyes were better!

NOT!

I couldn't do without my 17'" MacBook Pro with a screen resolution of 1680 x 1050. I love having that 20 HDTV that connects to my computer and functions as a second monitor. I don't know how I could work if I could only use one program at a time, but I hate not being able to find that little tiny arrow that is my cursor. It gets lost among the windows and among photos of the grandchildren that are my frequent finder backgrounds.

I give lots of presentations from my computer and being able to locate my cursor needs to be easy and effortless. My favorite cursor locator is a freeware application, Mouse Locator from 2Point5Fish.com. Whenever Mouse Locator pops up during a presentation I am sure to get several questions regarding exactly what that neat "thing" is that appeared on my screen. Click here to read more...

I had an interesting call recently. The client complained that whenever she tried to fill out a form on the Internet, Safari seemed to have all the wrong information.

So, where does Safari get its information? It uses your entry in the Address Book: Click here to read more...

We are back to the email that we received at Bob LeVitus Consulting over the weekend. John asked how to change the label on an icon. In the previous entry, I explained all about changing icon names. But, perhaps, that was not the real question.

Back in the days of Mac OS 9, there was a feature that allowed the user to add a color label to icons of folders, documents, and even applications. While they make your screen more colorful, they can also be very useful in making items stand out. While this feature was missing in the earliest versions of Mac OS X, it was eventually re-introduced. Click here to read more...

Over the weekend we received an interesting inquiry at Bob LeVitus Consulting. John (not his real name) asked how to change the label on the icon for a flash drive.

The question is an interesting one. It is not totally clear to me exactly what is being asked. While icons can have labels, I suspect John was asking how to change the name of the drive. Just in case, I will also talk about icon labels at the end of this entry.

If you want to change the name of a drive or a folder or even a file, there are several ways to do this. The most obvious is to click and hold on the name with your mouse. Of course there are several "states" that the icon name could be in.
Click here to read more...

As a Macintosh user, it is not uncommon for me to have dozens of windows open on my computer. I usually have several Finder windows open so that I can copy files between different folders and hard drives. I probably have two or three different Safari windows, at least a couple in Mail, my Address Book, iCal, and at least a couple of windows open for any application that I am using.

Trying to get to the desktop can be a daunting task. With the advent of Mac OS 10.3, Apple Inc. introduced Expose´. Suddenly pressing one key (F11) cleared away all the window and let me get to the files on my desktop!
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We have had several calls in the past week in which the client cannot boot their computer after a crash. When they use their System CD to restart their computer and run Disk Utility, they are met with the message that their disk catalog is corrupted and it cannot be repaired. So what is going on? How can a drive that was working suddenly just stop working?

When they call and we begin unraveling their problem, some will tell us that they were downloading a huge file from the Internet. Others will recount that they had been seeing a message that indicated that their startup drive was almost full, but they did not know what to do, so they ignored it or they were waiting to call us in the morning. What should they have done? When is a hard drive too full?
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Are you a gamer?

I am NOT -- except, sometimes. We bought our first Atari game system around 1979. That was definitely not my thing, though my husband and children loved it! It has been followed over the years by many other game systems, few of which ever caught my attention. Somehow, I am not into first person shooters and the other styles of games that are on most gaming consoles don't do much for me.

However, on my computer, I do have a folder of games. They tend to be be puzzle, word and card games. Over the years, I have learned the importance of games in working with computer users, particularly older users. We must train our eyes to see details such as links and buttons on web pages, icons and words in application menus and small details in general on the computer screen. Click here to read more...

It happens to all of us -- and all to frequently to those of us who live in thunderstorm country where surges, spikes and brownouts cause electrical disrutptions.

You were on the Internet yesterday (maybe even earlier today) and now you can't get online. So what in the heck is going on?

Our first reaction is to call our ISP (Internet Service Provider). And their first reaction is to make changes to your computer settings. DON'T!

I have a favorite motto: If you were on the Internet yesterday, you will probably be able to get there tomorrow, but today may be a problem. But if you start messing around with settings, you probably will not be on today or tomorrow!
Click here to read more...

Printing problems are the source of many calls we receive from clients. Somehow, their printer has stopped working.

This first thing I ask is "Is the printer turned on?" This is sometimes the problem for clients who have ink jet printers. All ink jet printers should be turned off when they are not in use to prevent the ink from drying out and clogging the printer heads. However, in our days of wireless computing, this means you need to go to the printer to turn it on and off each time you print. If you dislike having to turn your printer on and off, consider a laser printer. These are now very reasonably priced.

If the printer is on, and you still cannot print, the printer may have been "stopped" in the printer utility. Each time you press the command to print, a file is sent to the printer. You can check the status of your printer after choosing Command-P by looking in your dock. You will see an icon that probably looks like your printer. As the file is sent, you will see a picture of a sheet of paper: Click here to read more...